Field Support Representative, French and Dutch Speaking

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Collaborate with Field Sales Professionals and Customer Support to develop strategies aimed at maintaining and expanding customer accounts.

• Oversee the installation, onboarding, and training of veterinary clinic personnel on the use of IDEXX products and services.

• Recognize additional customer needs and propose suitable solutions.

• Deliver onsite technical assistance during critical customer support visits.

• Conduct daily field visits to customers, adjusting schedules for customer engagements, industry events, and tradeshows.

• Operate and travel from a home office while planning and strategizing customer visits.

• Offer onsite assistance for product or service installation, training, and troubleshooting.

• Install equipment, assemble components, test operations, and make necessary adjustments to equipment.

• Educate customers on products, equipment, and services utilizing various formats and documentation.

• Diagnose, troubleshoot, and resolve customer issues with company offerings.

• Assist in new customer installations and go-live events while coordinating issue resolution.

• Relay customer needs for additional products and services to sales, research and development, and other relevant teams.

• Conduct research on customers prior to site visits to anticipate issues and enhance the customer experience.

• Articulate the benefits of additional company products and services.

• Maintain documentation of customer visits and interactions.

• Support the quality management system and adhere to compliance requirements.

⛳️ Requirements

• A minimum of three (3) years of experience in a veterinary clinic setting.

• A background in training and/or practice management is highly desirable.

• Capability to build relationships with a diverse range of personalities.

• Proficient in effective communication and collaboration with customers, management, and peers.

• Skilled at developing strong customer and peer relationships to gain trust and confidence.

• Competent in planning and prioritizing work in a dynamic environment, making quality and timely decisions.

• Possess effective listening skills and the ability to adjust approach and demeanor based on varying situations.

• Maintain a professional presentation of oneself and IDEXX at all times.

• Comfortable with learning and utilizing computers, tablets, and smartphones.

• Experience in computer networking is preferred.

• Proficiency in French, Dutch, and English is required.

• Willingness to travel and work internationally.

• A valid Driver’s License is mandatory.

• Availability to work weekends and overtime during weekdays as necessary.

• Capability to stand and sit for extended periods.

• Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus.

• Ability to communicate verbally in person and over the phone.

• May be required to lift, move, and carry items weighing up to 60 pounds.

🏝️ Benefits

• A competitive salary along with the potential for an annual bonus.

• Pension plan contributions covered by IDEXX.

• Opportunities for on-the-job training and career advancement.

• Paid volunteer days off.

• Participation in the ThanXX recognition program.