Field Support Representative, Dutch Speaking

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Collaborate with Field Sales Professionals and Customer Support to formulate strategies aimed at maintaining and expanding customer accounts.

• Facilitate the installation, onboarding, and training of clinic personnel on the use of IDEXX products and services.

• Recognize additional customer requirements and propose suitable solutions.

• Provide on-site technical support during critical customer need visits.

• Conduct daily customer visits in the field, adapting schedules for customer, industry, and tradeshow events.

• Offer on-site assistance for product or service installations, training sessions, and troubleshooting efforts.

• Install equipment, assemble components, conduct operational tests, and make necessary adjustments.

• Educate customers about company products, equipment, and services through various formats and documentation.

• Diagnose, troubleshoot, and resolve customer issues related to products and services.

• Assist with new customer installations and go-live events, ensuring effective issue resolution.

• Relay customer requirements for additional products and services to sales, research and development, and other relevant teams.

• Conduct research on customers prior to site visits to foresee potential issues and improve customer experience.

• Outline the benefits of additional company products and services.

• Keep records of customer visits and interactions.

• Uphold the quality management system and adhere to other compliance obligations.

⛳️ Requirements

• A minimum of three (3) years of experience in a veterinary clinic setting.

• A background in training and/or practice management is highly desirable.

• Proficiency in building relationships with diverse personalities.

• Strong ability to communicate and collaborate effectively with customers, management, and colleagues.

• Capacity to form solid partnerships with customers and peers.

• Skills in planning and prioritizing work in a fast-paced environment while making timely, high-quality decisions.

• Effective listening abilities and the capacity to adapt one’s approach and demeanor to various situations.

• Consistently present a professional image for yourself and IDEXX.

• Comfort with learning and utilizing computers, tablets, and smartphones.

• Preferred experience in computer networking.

• Proficiency in both Dutch and English.

• A valid Driver’s License is required.

• Willingness to travel and work internationally.

• Ability to stand and sit for prolonged periods.

• Specific vision abilities are required: close vision, color vision, depth perception, and the ability to adjust focus.

• Competence in verbal communication over the phone and in person.

• May need to lift, move, and carry items weighing up to 60 pounds.

🏝️ Benefits

• Competitive compensation with the potential for an annual bonus.

• Pension plan contributions covered by IDEXX.

• On-the-job training and opportunities for career advancement.

• Paid volunteer days off.

• ThanXX recognition program.