Field Services Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and assist with site surveys, preparation, and installation of systems.

• Implement and facilitate VCS system transitions from legacy voice platforms to advanced systems.

• Carry out the decommissioning of outdated voice communication systems.

• Conduct independent testing and validation of power installation compliance, cabling integrity, adherence to standards, and alignment with equipment and site specifications.

• Perform maintenance, troubleshooting, and repair tasks for VCS and the supporting telecom/IT infrastructure.

• Utilize diagnostic tools to identify and resolve faults related to voice, network, and hardware.

• Assist with preventive maintenance and conduct system health checks.

• Offer on-site customer support and provide end-user orientation/training when necessary.

• Maintain precise technical documentation, service reports, and cutover records.

• Ensure adherence to safety protocols, site security measures, and operational standards.

• Collaborate with engineers, program teams, and other field technicians during deployment processes.

• Assist in the installation, transition, sustainment, site preparation, system cutover, customer acceptance, and decommissioning of legacy systems for next-generation VCS systems.

⛳️ Requirements

• 5 years of experience with a BS/BA, 3 years with an MS/MA, 0 years with a PhD, or 9 years in lieu of a degree.

• Must be a US Citizen capable of obtaining and maintaining a public trust clearance.

• Practical experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms.

• Experience in supporting system cutovers, migrations, or technology refresh initiatives.

• Familiarity with telecommunications infrastructure.

• Knowledge of VoIP technologies.

• Understanding of cabling standards and power validation processes.

• Proficiency in networked voice systems.

• Strong troubleshooting and root-cause diagnostic capabilities.

• Experience utilizing test equipment and diagnostic tools in field settings.

• Exposure to operational environments where uptime and reliability are crucial.

• Exceptional technical problem-solving skills.

• Strong customer service orientation and communication abilities.

• Capability to work independently in remote field locations.

• Strong discipline in documentation and reporting.

• High attention to detail and strict adherence to procedures.

• Effective time management skills and the ability to meet deployment deadlines.

• Ability to collaborate across various technical disciplines.

• Willingness to travel extensively, up to 95% of the time.

🏝️ Benefits

• Potential eligibility for overtime compensation.

• Potential eligibility for shift differentials.

• Potential eligibility for discretionary bonuses.