Field Services Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and assist in site surveys, site preparation, and system installation processes.

• Implement and support VCS system transitions from outdated voice platforms to advanced systems.

• Carry out the decommissioning of legacy voice communication systems.

• Conduct independent testing and validation of systems to ensure compliance with power installation, cabling integrity, standards, and alignment with equipment and site specifications.

• Provide maintenance, troubleshooting, and repair services for VCS and related telecom/IT infrastructure.

• Utilize diagnostic tools to detect and rectify voice, network, and hardware issues.

• Assist with preventive maintenance and conduct system health assessments.

• Offer on-site customer support and end-user training or orientation as necessary.

• Keep precise technical documentation, service reports, and cutover records.

• Ensure adherence to safety protocols, site security, and operational standards.

• Collaborate closely with engineers, program teams, and other field technicians during deployment processes.

⛳️ Requirements

• 5 years of experience with a BS/BA; 3 years with an MS/MA; no experience required with a PhD.

• Must be a US citizen with the capability to obtain and maintain a public trust clearance.

• Hands-on experience with Voice Communication Switch (VCS) systems or comparable mission-critical voice platforms.

• Experience in supporting system cutovers, migrations, or technology refresh initiatives.

• Familiarity with telecommunications infrastructure.

• Understanding of VoIP technologies.

• Knowledge of cabling standards and power validation processes.

• Understanding of networked voice systems.

• Strong skills in troubleshooting and root-cause analysis.

• Experience with test equipment and diagnostic tools in field settings.

• Awareness of operational environments where uptime and reliability are paramount.

• Excellent technical problem-solving capabilities.

• Strong customer service and communication proficiency.

• Ability to operate independently in remote field locations.

• Strong discipline in documentation and reporting.

• High attention to detail and strict adherence to protocols.

• Effective time management skills and the ability to meet deployment deadlines.

• Team-oriented approach with the capacity to collaborate across various technical disciplines.

• Willingness to travel extensively, up to 95%.

• Capacity to work in active operational settings that necessitate strict compliance with procedures and standards.

🏝️ Benefits

• Potential eligibility for overtime pay.

• Potential eligibility for shift differentials.

• Potential eligibility for a discretionary bonus.