Field Services Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Install, integrate, test, troubleshoot, and decommission optical network devices across various vendor platforms, including Ciena, Cisco, Juniper, and Nokia.

• Install, route, clean, test, troubleshoot, and document fiber-optic infrastructure.

• Execute work on AC and DC power systems, including grounding, power terminations, breakers, fuses, H-taps, in-line splices, and live power operations.

• Interpret and implement MOPs, rack elevations, cable run lists, signal-flow diagrams, BOMs, and installation design packages.

• Assist with network turn-up, equipment provisioning, acceptance testing, and work on live network equipment and circuits.

• Diagnose and resolve issues related to optical transport systems, fiber networks, power systems, and infrastructure installations, escalating concerns when necessary.

• Lead site operations by coordinating tasks, directing execution, mentoring technicians, and supporting project delivery.

• Conduct in-process and final quality inspections to ensure compliance with customer specifications, Telcordia standards, and company policies.

• Maintain precise installation, testing, quality, and project documentation.

• Adhere to OSHA regulations, telecommunications safety protocols, electrical safety procedures, ESD protocols, and risk mitigation practices.

• Safely operate company or rented vehicles while ensuring clean, safe, and appropriately equipped work areas.

• Collaborate independently and as part of a team with customers, project managers, engineers, remote support teams, and field personnel.

• Report directly to the Director of Field Service Project Management.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Prior experience in installing network hardware from various vendors, including hands-on involvement with optical network devices, fiber infrastructure, and AC/DC power systems.

• In-depth knowledge of optical equipment installation, integration, testing, troubleshooting, and decommissioning.

• Proficient understanding of fiber-optic installation, routing, cleaning, testing, troubleshooting, and documentation.

• Familiarity with AC and DC power systems and safe power practices.

• Capability to read and execute MOPs, rack elevations, cable run lists, signal-flow diagrams, BOMs, and installation design packages.

• Experience with network turn-up, provisioning, acceptance testing, and working with live network equipment and circuits.

• Ability to lead site activities, coordinate tasks, mentor technicians, and maintain quality standards.

• Knowledge of OSHA requirements, telecommunications safety practices, electrical safety protocols, and risk-mitigation techniques.

• Capacity to lift 50 pounds or more regularly, climb ladders, handle materials, and engage in physical field-installation tasks.

• Ability to work independently in a fast-paced field environment and travel extensively across the United States.

• Proficient in safely operating rented vehicles, including box trucks.

• Working knowledge of Microsoft Office.

• Excellent written and verbal communication, time management, problem-solving, adaptability, accountability, and attention to detail skills.

• Willingness to travel up to 100% and work schedules that may exceed 50 hours per week.

• Post-secondary technical training in telecommunications, electronics, electrical systems, networking, or a related field (preferred).

• Hands-on experience with Ciena, Cisco, Juniper, and Nokia platforms (preferred).

• Experience conducting quality inspections based on customer requirements, Telcordia standards, and company procedures (preferred).

• Background in coaching or mentoring field technicians and supporting continuous improvement initiatives (preferred).

🏝️ Benefits

• Eligibility for discretionary incentive bonuses for non-sales employees.

• Comprehensive medical, dental, and vision plans.

• 401(k) (USA) and DCPP (Canada) with company matching contributions.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Paid holidays provided by the company.

• Paid sick leave.

• Vacation time offered.

• Paid Family Leave and other leave options in accordance with applicable laws.

• Opportunities for professional development.

• Flexible work arrangements available.