Field Services Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Carry out the installation, calibration, preventive maintenance, and repair of electro-mechanical medical devices.

• Identify equipment malfunctions, determine root causes, and execute corrective measures.

• Oversee the designated service area by organizing service appointments, preventive maintenance, and efficient travel.

• Keep accurate records of service activities, maintenance logs, inventory movements, and equipment calibration.

• Plan and procure parts while maintaining effective inventory management.

• Educate and support customer staff on equipment usage, maintenance, and inspection methods.

• Update customers on service progress, arrival times, and resolution of issues.

• Represent Vantive with professionalism in interactions with customers and team members.

• Mentor and assist fellow service technicians and take part in meetings, training, troubleshooting guides, and sharing best practices.

• Suggest service enhancements and keep management informed of operational requirements and challenges.

• Engage in installation projects, field actions, and designated initiatives; lead projects when necessary.

• Ensure proper management of sensitive components and adherence to hospital, environmental, health, and safety regulations.

• Travel to clinical and stakeholder locations for technical support, training, and meetings.

• Execute additional tasks as assigned.

⛳️ Requirements

• Background in biomedical engineering, focusing on the installation, maintenance, and repair of medical devices.

• Capability to diagnose problems, perform mechanical adjustments, and independently resolve intricate equipment issues.

• Competence to work autonomously and manage a designated territory.

• Strong interpersonal abilities and a professional, courteous demeanor.

• Exceptional verbal and written communication skills.

• Proficiency in Microsoft Office applications: Outlook, Word, Excel, Visio, Project, and PowerPoint.

• Ability to operate in healthcare settings while complying with PPE requirements.

• Capability to stand, kneel, bend, and frequently lift up to 50 lbs; occasional heavier lifting with appropriate assistance.

• Willingness to travel 50–75%, including overnight stays; readiness to drive long distances or fly.

• A valid driver's license is required.

• An Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical discipline; OR an Associate’s degree or higher in a non-related field with 3+ years of electro-mechanical troubleshooting experience; OR BMET certification with 3+ years of electro-mechanical troubleshooting experience; OR completion of a U.S. military program in electrical or biomedical equipment technology.

• Prior field service experience is highly preferred.

• Alignment with Vantive’s core values: Care, Own it, Trust, and Innovate.

🏝️ Benefits

• Medical, dental, and vision insurance starting from day one.

• Basic life, accident, short-term and long-term disability, and business travel accident coverage.

• Participation in the Aon Pooled Employer Plan (Aon PEP).

• Vantive 401(k) retirement savings plan.

• Comprehensive investment alternatives and financial education resources.

• Flexible Spending Accounts.

• Educational assistance programs.

• Paid holidays.

• Paid time off ranging from 20 to 35 days based on tenure.

• Family and medical leave options.

• Paid parental leave.

• Commuting benefits.

• Employee Discount Program.

• Employee Assistance Program (EAP).

• Childcare benefits.