Field Service Technician II

This is a fully remote position, open to applicants in United States.

📋 Description

• Carry out onsite first-line troubleshooting and basic corrective maintenance for equipment and systems.

• Implement system resets, perform configuration checks, and execute minor component replacements.

• Assist with the physical installation, setup, removal, and commissioning of equipment at customer or operational sites.

• Conduct scheduled preventive maintenance, which includes inspections, cleaning, and basic adjustments.

• Deliver, replace, and return spare or defective parts while maintaining documentation of part usage.

• Log time worked, completed tasks, and service outcomes in service management tools.

• Adhere to service procedures, safety guidelines, and site-specific requirements.

• Escalate unresolved or complex issues to higher-level technical support teams.

• Provide status updates and engage in scheduled service coordination meetings.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Must be a local candidate residing in the specific geographic area.

• Authorized to work in the United States.

• Must be at least 19 years of age.

• A minimum of 1 year of experience in field service, technical support, or maintenance roles; applicable professional, contract, or academic experience is acceptable.

• Basic understanding of relevant mechanical, electrical, or IT systems.

• Capability to follow written procedures, safety guidelines, and work instructions.

• Ability to accurately track and report time worked in an hourly environment.

• Possession of a valid driver’s license with a satisfactory driving record and capability to travel to field sites.

• Ability to complete background checks, safety training, and necessary certifications as required.

• Preferred: technical or vocational training in electronics, mechanics, IT, engineering, or related disciplines.

• Preferred: currently enrolled in or completed a technical, engineering, or trade school program.

• Preferred: prior experience supporting field-based equipment or distributed technology environments.

• Preferred: familiarity with service ticketing, work order, or preventive maintenance systems.

🏝️ Benefits

• Flexible work schedule.

• Paid training provided.

• Hourly compensation of $23.67 per hour.

• Medical Insurance for full-time employees.

• Dental Insurance for full-time employees.

• Life Insurance for full-time employees.

• Vision Insurance for full-time employees.

• Short/Long Term Disability coverage for full-time employees.

• Paid Vacation for full-time employees.

• 401k plan for full-time employees.