Field Service Technician I

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Address daily service repair requirements and enhance customer satisfaction.

• Install, repair, and maintain equipment in the field.

• Provide necessary training to customers.

• Document inspections, maintenance, and repair activities, ensuring timely submission of paperwork.

• Manage the ordering, installation, and return of parts while overseeing the repair-parts cycle time.

• Review logs for outstanding issues and compile customer reports.

• Engage in Service Sales opportunities and contribute to revenue programs.

• Maintain and calibrate tools and testing equipment.

• Evaluate equipment performance and suggest modifications or enhancements.

• Offer technical support to customers and fellow service professionals.

• Take part in site surveys, pilot service activities, and meetings.

• Maintain open lines of communication with senior Field Service Engineers and Product Managers.

• Control and reduce costs effectively.

• Adhere to company health, safety, and environmental guidelines.

• Follow applicable U.S. export control and security regulations.

⛳️ Requirements

• Associate’s Degree, relevant trade certification, or military training in electrical, electronic, or mechanical disciplines.

• Equivalent experience through 1–3 years of similar work and life experience is acceptable in a related electrical or mechanical field service role.

• At least 1–3 years of experience in troubleshooting and repairing electrical and electronic systems and equipment in the field.

• Proficient in computer applications and all programs in the MS Office Suite.

• Ability to learn specialized software applications.

• Basic understanding of Trace and X-Ray technologies.

• Strong communication skills, with a focus on customer service and teamwork.

• Responsive to customer concerns at all times.

• Willingness and capability to travel on short notice.

• Must be able to pass TSA vetting and a federal background check for Sensitive Security Information access.

• Excellent organizational, interpersonal, telephone, and customer service capabilities.

• Capacity to multitask and manage stressful situations effectively.

• Self-motivated, dependable, and accountable.

• Ability to lift and carry up to 80 lbs.

• Capability to push or pull up to 200 lbs.

• Ability to move or manipulate equipment weighing up to 1,000 lbs. with the aid of specified devices.

• Ability to perform frequent bending, stooping, twisting, turning, and work in unconventional positions.

• Ability to work safely in extreme environments around hazardous industrial equipment.

• Must comply with drug-testing requirements where permitted by law.

🏝️ Benefits

• Comprehensive training and career advancement opportunities throughout the organization, both locally and internationally.

• Inclusive workplace with strong leadership and a commitment to safety and wellbeing.

• Flexible benefits that cater to health, wellbeing, financial, and lifestyle needs.

• Medical, dental, and vision insurance provided.

• 401(k) plan with company matching contributions.

• Paid time off for employees.

• Competitive Business Profit Plan.

• Attractive benefits package.