Field Service Technician

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Deliver technical support and services to customers concerning digital cinema equipment.

• Conduct preventive maintenance on cinema projection systems, digital signage, audio systems, servers, and power supplies.

• Provide on-demand service to customers, assessing and implementing support strategies.

• Evaluate electronic assemblies, components, and parts using diagnostic tools such as ohmmeters, voltmeters, ammeters, color meters, resistance bridges, oscilloscopes, and automated or computerized testing equipment.

• Inspect equipment and assemblies for defects, replacing any faulty components.

• Repair equipment and conduct field testing.

• Address firmware and software challenges.

• Oversee investigations into customer complaints regarding quality, tolerances, specifications, and the delivered condition of products.

• Document and analyze production quality data, reporting customer complaints and claim status to relevant personnel and sales teams.

• Install electronic or digital equipment and verify installation performance.

• Log daily activities in Field Point, detailing work descriptions, expenses, hours, labor, and travel.

• Assume responsibility for and perform additional tasks as assigned.

⛳️ Requirements

• Associate's degree (A.A.) or equivalent from a two-year college, technical program, or a comparable combination of education and experience.

• Experience in electronics relevant to the Pro-Av market.

• Knowledge of computer and networking concepts and architecture.

• Preferably experienced with digital cinema equipment.

• Strong attention to detail is essential.

• Proficient in MS Office applications.

• Outstanding customer service skills are necessary.

• Must possess a valid, state-issued driver’s license.

• Capability to stand, sit, squat, and bend for extended periods.

• Excellent verbal and written communication skills.

• Comfortable functioning in a high-stress, fast-paced environment with changing priorities.

• Strong time management, organizational, and analytical skills.

• Self-motivated individual who can identify and resolve issues as they arise.

• Ability to effectively interact with a diverse range of personnel within the organization.

• Willingness to travel in and out of the market up to 70–80% of the time.

• Availability to work on weekends, holidays, and be on-call as needed.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• A vibrant work environment that encourages energy, creativity, and achievement.

• Highly collaborative and adaptable work setting.

• Opportunities to partner with industry leaders and experts.

• Commitment to investing in and leveraging the latest technologies.

• 401(k) plan with employer matching.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• Company-paid disability insurance.

• Flexible spending account available.

• Health savings account with up to $1,250/year employer contribution.

• Accident insurance plan.

• Hospital indemnity insurance plan.

• Critical illness insurance plan.

• Company-paid and voluntary life insurance options.