Field Service Engineer, 4+ years

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Install, commission, and upgrade medical equipment and integrated systems at client locations.

• Identify and resolve electrical, mechanical, software, and system-level issues to reduce downtime.

• Conduct preventive maintenance, inspections, and performance evaluations of systems.

• Carry out equipment repairs, modifications, and implement engineering changes.

• Offer technical guidance and operational training to clinical and customer support teams.

• Accurately document service activities, technical observations, and corrective measures taken.

• Collaborate with engineering and technical support teams to address complex customer issues.

• Establish trusted relationships with customers through timely and professional service.

• Act as the primary technical partner for healthcare customers in support of Medtronic’s Hugo robotic-assisted surgery platform.

• Provide onsite technical support and training for healthcare professionals.

• Offer feedback aimed at fostering continuous product enhancement and customer success.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• A minimum of 4 years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.

• Proven experience in installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.

• Experience in providing support to customers in a field-based technical service environment.

• Willingness to travel up to 75% within the designated territory.

• Proficient in English communication skills, both written and verbal.

• Unrestricted U.S. work authorization at the time of hire and throughout the duration of employment.

• Preferred: Bachelor’s degree in Bioengineering, Engineering, Technology, or a related technical field.

• Preferred: Experience in servicing medical devices within hospital or clinical environments.

• Preferred: Familiarity with robotics, automation, or motion control systems.

• Preferred: Experience in troubleshooting electromechanical or biomedical equipment.

• Preferred: Capability to read and interpret schematics, engineering drawings, and technical documentation.

• Preferred: Exceptional English written and verbal communication skills.

• For degrees obtained outside the United States, a degree meeting the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is necessary.

🏝️ Benefits

• Health, dental, and vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps global well-being program.

• Incentive plans.

• 401(k) plan with employer contribution and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.

• Paid sick time for temporary employees, as required by applicable state law.