Field Service Technician

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Conduct field service operations remotely at customer locations

• Install and maintain injection molding machinery

• Diagnose and repair injection molding machines and robotic systems

• Execute tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic, and software components

• Carry out calibrations to enhance equipment performance

• Install both software and hardware components

• Perform safety assessments on equipment

• Train customers on equipment usage and provide guidance on correct operation

• Oversee customer issue resolution, including ordering and installing replacement parts

• Analyze control system issues and create systematic approaches for machine repairs

• Guide Service Technicians and customer operators on maintenance and safe operation of injection molding systems

• Liaise with Central Service, Manufacturing, and Parts Center to address field-related challenges

• Submit regular written reports to the Service Manager

⛳️ Requirements

• High School Diploma is mandatory

• An Associate’s or Bachelor’s degree is preferred

• A minimum of 5 years in injection molding troubleshooting or processing, or previous experience as a Field Service Injection Molding Technician/Service Engineer

• Proficiency in reading blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems

• Familiarity with injection molding machines

• Broad skill set in electrical, mechanical, hydraulic, and computer systems

• Capability to provide basic training for customers and staff

• Comprehension of the injection molding process

• Systematic troubleshooting capabilities

• Understanding of microprocessor programming

• Knowledge of materials such as PET, polypropylene, polyethylene, styrene, and other commonly used materials

• Exceptional communication and interpersonal skills

• Strong orientation towards customer service

• Ability to manage challenging or dissatisfied customers with professionalism and tact

• Committed team player with a positive demeanor

• Familiarity with ENGEL machines and robots is a plus

• Proficient in utilizing internal resources effectively to resolve customer concerns

• Ability to work independently with minimal administrative support

• A valid passport is required

• A valid driver’s license in good standing, including REAL ID, is required

🏝️ Benefits

• Health, dental, and vision insurance effective from the first day of employment

• 401(k) plan with company match

• More than 3 weeks of Paid Time Off (PTO)

• Employer-covered life insurance

• Long-term and short-term disability coverage

• Employee-focused work environment

• Comprehensive vehicle program offering a monthly stipend and mileage reimbursement

• $75 per diem for travel assignments

• Tool reimbursement program

• Company-provided cell phone

• Company laptop

• Occasional voluntary weekend travel opportunities

• Contributions to Health Savings Accounts (HSA)

• Dependent and Health Flexible Spending Accounts (FSA)

• Paid vacation

• Paid holidays

• Competitive overall compensation package