Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Install, troubleshoot, and offer technical upkeep for product and component hardware and software, primarily at customer locations.

• Conduct routine inspections, cleaning, other services, and minor repairs of products within a designated area.

• Evaluate products for proper functionality and address or escalate issues per established guidelines.

• Arrange services and complete necessary documentation.

• Collaborate with customers to ensure their satisfaction and comprehension of product features.

• Execute troubleshooting using diagnostic tools and thorough analysis of hardware and software malfunctions.

• Carry out component-level hardware repairs.

• Clean and calibrate mechanical components.

• Set up and install relevant software.

• Conduct preventive maintenance and routine inspections.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the usage of installed hardware and software.

• Engage in hardware and software training, KPI initiatives, and special projects.

⛳️ Requirements

• Required education or equivalent work experience.

• A minimum of 1-2 years of relevant experience or an equivalent combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• Possession of a driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Equal opportunity employer

• Diversity-valuing workplace