Field Service Engineer, 4+ years

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Act as the main technical partner for healthcare clients utilizing Medtronic’s Hugo robotic-assisted surgery platform.

• Install, commission, upgrade, maintain, repair, and troubleshoot Hugo systems alongside integrated medical equipment.

• Deliver onsite technical support and training to healthcare professionals.

• Identify and resolve issues related to electrical, mechanical, software, and system levels.

• Conduct preventive maintenance, inspections, and evaluations of system performance.

• Carry out equipment repairs, modifications, and implementations of engineering changes.

• Offer technical guidance and operational training to clinical and customer support teams.

• Record service activities, technical observations, and corrective measures.

• Collaborate with customers, engineering, and technical support teams to tackle complex challenges.

• Establish trusted relationships with customers through prompt and professional service.

• Provide insights that contribute to ongoing product improvement and customer success.

• Travel frequently within the assigned territory, up to 75%.

⛳️ Requirements

• High School Diploma or equivalent, accompanied by 4+ years of experience in clinical field service, clinical customer support, medical device servicing, or technical equipment support.

• Proficiency in installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.

• Experience in supporting customers within a field-based technical service environment.

• Willingness to travel up to 75% within the designated territory.

• Strong English communication skills, both written and verbal.

• Relevant background in clinical field service or clinical customer support.

• Unrestricted U.S. work authorization at the time of hire and throughout the employment period.

• Bachelor’s degree in Bioengineering, Engineering, Technology, or a related technical field (preferred).

• Experience in servicing medical devices in hospital or clinical environments (preferred).

• Familiarity with robotics, automation, or motion control systems (preferred).

• Background in troubleshooting electromechanical or biomedical equipment (preferred).

• Ability to read and interpret schematics, engineering drawings, and technical documentation (preferred).

• Exceptional English written and verbal communication skills (preferred).

🏝️ Benefits

• Competitive salary and a flexible benefits package.

• Health, dental, and vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps (global well-being program).

• Incentive plans.

• 401(k) plan with employer contribution and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan.

• Paid sick time for temporary employees, as mandated by applicable state law.