Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Install and configure Wexxar/Bel/IPak machinery.

• Conduct partial or complete field overhauls of Wexxar/Bel/IPak equipment.

• Provide assistance to customers by troubleshooting and resolving issues via phone or onsite at customer locations.

• Collaborate with engineering on sign-off procedures and customer Factory Acceptance Tests (FATs) during non-travel periods.

• Deliver technical support to customers.

• Diagnose PLC, HMI, and servo controller programs.

• Address electrical, pneumatic, and mechanical issues in the field.

• Advise customers on necessary parts and suggest parts for purchase.

• Complete service, expense, and online incident reports in Syteline.

• Be available for travel on short notice for customer emergencies.

• Arrange travel and accommodations through the company system while adhering to policies.

• Engage in on-site and off-site training for Wexxar/Bel/IPak products.

⛳️ Requirements

• Technical college or University Trade Certification (Millwright, Technician) or a minimum of 5 years of relevant work experience.

• Experience in the packaging or automation sector is preferred, though not mandatory.

• Willingness to travel within North America 70-85% of the time.

• Diploma in PLC/HMI/Servo Controls or equivalent experience.

• Capability to interpret pneumatic schematics, wiring diagrams, industrial wiring, and electrical codes.

• Strong understanding of PLC/HMI/Servo controls, including brands such as Allen Bradley, Siemens, Omron, Festo, and Bosch.

• Experience with pneumatics and familiarity with mechatronics.

• Exceptional communication and presentation abilities.

• Excellent prioritization skills with minimal supervision.

• Must possess a valid passport and be eligible to travel to and within the USA.

• Own a vehicle and hold a valid driver's license.

🏝️ Benefits

• Comprehensive medical and dental programs.

• Life insurance coverage.

• Generous paid time off policy.

• Retirement savings plan with company matching contributions.

• Benefits commence on the first day of employment.

• Opportunities for professional growth.

• Training and support for recent graduates.

• A transparent and communicative work environment that encourages individual initiative.