Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Diagnose and repair commercial and industrial floor cleaning equipment either in the branch workshop or on-site at customer locations.

• Complete all necessary service reports, time sheets, and other documentation as required by the Branch Supervisor.

• Keep all required training and certifications current and updated in a timely manner.

• Maintain designated spare parts inventory levels in the service vehicle.

• Evaluate and respond to equipment failure incidents following established protocols.

• Document design, reliability, and maintenance issues using field service management software.

⛳️ Requirements

• Associate degree or equivalent from a two-year college or technical institution; 5 years of relevant experience and training; or a comparable combination of education and experience.

• A minimum of 3 years of experience in a similar or related role.

• Exceptional communication and customer service abilities.

• Strong organizational and interpersonal skills.

• Capability to work independently with minimal supervision.

• Proven product knowledge, ideally acquired through practical experience.

• Proficient mechanical, electrical, and hydraulic troubleshooting skills.

• Knowledge of internal combustion engines.

• Ability to read, interpret, and follow electrical and hydraulic schematics.

• Competence in using basic electrical testing and diagnostic tools.

• Comprehensive understanding of AC and DC electrical theory.

• Valid Driver's License.

• DOT Certification.

• Proficiency in MS Office and other business applications.

• Capability to read, write, and communicate effectively in English.

• Ability to understand safety regulations, operation and maintenance instructions, and procedural manuals.

• Skill in writing routine reports and correspondence.

• Ability to communicate effectively in front of customers or colleagues.

• Skill in applying fractions, percentages, ratios, and proportions to real-world scenarios.

• Ability to use common sense and handle problems involving multiple concrete variables in standardized situations.

• Ability to regularly lift or move up to 100 pounds.

• Willingness to work in environments with electrical hazards, moving mechanical components, fumes, airborne particles, and toxic or caustic substances.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Basic and supplemental life insurance.

• Critical illness and accident insurance.

• Flexible Spending Accounts.

• Health Savings Account with company contribution.

• 401K with company matching.

• Long- and short-term disability benefits.

• Employee Assistance Program.

• Legal Plan.

• Parental Leave.

• Paid vacation and sick leave.

• Paid day for volunteering.

• Tuition reimbursement.

• Wellness reimbursement.

• Scholarship opportunities.

• Potential for annual or performance-based bonuses.

• Incentives related to sales and sales activities.

• Overtime opportunities.