Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the subject matter expert (SME) for product lines by coaching and mentoring both internal and partner technicians during installations and repairs.

• Oversee special projects that require in-depth technical knowledge.

• Identify technical deficiencies and actively seek out solutions.

• Deliver both remote and on-site support as well as repairs to customers across Mexico, North America, and South America.

• Resolve intricate service challenges utilizing KT methodology, data analysis, and problem-solving techniques.

• Maintain communication with the Technical Service Manager, Regional Service Manager, and Technical Phone Support teams.

• Cultivate robust relationships with customers.

• Conduct pre-installation assessments and equipment site evaluations.

• Accurately complete and submit service activity documentation.

• Oversee and manage the return of parts.

• Administer and fulfill preventative maintenance requirements.

• Participate in global training sessions.

• Collaborate with product manufacturers, including those located overseas.

• Facilitate technical training sessions for technicians.

• Support sales efforts through demonstrations and customer visits.

• Monitor critical accounts and engage in relevant support activities.

• Communicate technical concerns to management and technical support personnel.

• Carry out additional duties as assigned by the manager.

⛳️ Requirements

• High School diploma or its GED equivalent.

• A minimum of 8 years of experience in field service related to industry-specific product lines.

• An associate degree in electronics or mechanical engineering, or equivalent practical experience in the field.

• Experience in field service with toner-based production machinery.

• Comprehensive knowledge of electronic systems.

• Proficient computer skills, particularly in operating systems and hardware.

• Exceptional organizational and time management capabilities.

• Strong verbal and written communication skills.

• Familiarity with Microsoft applications.

• Excellent customer service aptitude.

• Possession of a valid state driver's license (Real ID compliant).

• A valid passport.

• Willingness to travel extensively, approximately 70% of the time.

• Availability to work on weekends and overtime as necessary.

🏝️ Benefits

• Medical, Dental, Vision coverage.

• Life Insurance benefits.

• 401k retirement plan.

• Paid Time Off (PTO).

• Flexible working environment.

• Opportunities for training and professional development.