Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the subject matter expert for product lines by coaching and mentoring both internal and partner technicians during installations and repairs.

• Lead specialized projects that necessitate advanced technical knowledge.

• Identify technical deficiencies and actively seek out solutions.

• Provide both remote and on-site support and repairs to clients across Mexico, North America, and South America.

• Utilize KT methodology, along with data and problem analysis, to resolve intricate service issues.

• Maintain communication with the Technical Service Manager, Regional Service Manager, and Technical Phone Support.

• Foster robust customer relationships.

• Conduct pre-installation assessments and site inspections for equipment.

• Complete and submit documentation related to service activities.

• Oversee and manage the return of parts.

• Execute and fulfill preventative maintenance obligations.

• Participate in global training sessions.

• Collaborate with product manufacturers, including those based overseas.

• Facilitate technical training sessions for technicians.

• Support sales initiatives through demonstrations and customer interactions.

• Monitor key accounts and engage in support activities for swift problem resolution.

• Relay technical concerns to the Technical Service Manager and the technical support team.

• Execute additional responsibilities as directed by the manager.

⛳️ Requirements

• High School diploma or GED equivalent.

• A minimum of 8 years of field service experience with relevant industry product lines.

• An associate degree in electronics or mechanical engineering or equivalent experience in the field.

• Field service experience with toner-based production machinery.

• In-depth understanding of electronics.

• Proficient computer skills, particularly in operating systems and hardware.

• Exceptional organizational and time management abilities.

• Strong verbal and written communication skills.

• Familiarity with Microsoft applications.

• Excellent customer service skills.

• Possession of a valid state driver's license (Real ID compliant).

• Valid passport.

• Willing to travel extensively (up to 70%).

• Ready to work weekends and overtime as required for installations, service calls, and training sessions.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Life Insurance.

• 401k plan.

• Paid Time Off.

• Flexible work environment.