Field Service Technician

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Act as the product-line expert and point of contact for the TSD service team.

• Guide and mentor both internal and partner technicians on installation and repair processes.

• Spearhead special projects that necessitate technical expertise.

• Identify technical deficiencies and actively seek solutions.

• Deliver remote and on-site customer support and repairs across Mexico, North America, and South America.

• Resolve intricate service issues utilizing KT methodology, data analysis, and problem-solving techniques.

• Engage with the Technical Service Manager, Regional Service Manager, and the Technical Phone Support team.

• Cultivate strong relationships with customers.

• Conduct pre-installation assessments and site inspections for equipment.

• Complete service activity documentation and required paperwork.

• Oversee and manage parts returns.

• Administer and fulfill preventative maintenance obligations.

• Participate in global training sessions.

• Liaise with product manufacturers, including those located overseas.

• Facilitate technical training sessions for technicians.

• Support sales efforts through demonstrations and customer interactions.

• Monitor critical accounts and engage in support activities.

• Communicate technical concerns to service management and technical support staff.

• Execute additional duties as assigned by the manager.

⛳️ Requirements

• High School diploma or GED equivalent.

• A minimum of 8 years of field service experience with relevant industry product lines.

• Two-year degree in electronics or mechanical engineering, or equivalent field experience.

• Field service experience with toner-based production machinery.

• Comprehensive knowledge of electronics.

• Proficient computer skills, particularly in operating systems and hardware.

• Exceptional organizational and time management abilities.

• Strong verbal and written communication skills.

• Familiarity with Microsoft applications.

• Excellent customer service capabilities.

• Valid state driver's license (Real ID compliant).

• Passport.

• Willingness to travel extensively, approximately 70% of the time.

• Availability for weekend work and overtime as necessary for installations, service calls, and training sessions.

🏝️ Benefits

• Medical, Dental, Vision coverage.

• Life Insurance.

• 401k plan.

• Paid Time Off.

• Flexible work environment.

• Opportunities for training and professional development.