Field Service Technician

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Serve as the product-line Subject Matter Expert (SME) by coaching and mentoring both internal and partner technicians during installations and repairs.

• Spearhead special projects that require specialized technical knowledge.

• Identify and address technical deficiencies while seeking effective solutions.

• Provide both remote and on-site customer support and repairs across Mexico, North America, and South America.

• Resolve intricate service challenges utilizing KT methodology, data analysis, and problem-solving techniques.

• Maintain communication with the Technical Service Manager, Regional Service Manager, and the Technical Phone Support team.

• Cultivate strong relationships with customers.

• Conduct pre-installation assessments and site inspections of equipment.

• Accurately complete and submit service activity reports and documentation.

• Oversee and manage the return of parts.

• Administer and fulfill preventative maintenance obligations.

• Participate in global training sessions.

• Engage directly with product manufacturers, including those based overseas.

• Facilitate technical training sessions for technicians.

• Assist with sales during demonstrations and customer visits.

• Monitor critical accounts and take part in associated support activities.

• Relay technical concerns to management and technical support teams.

• Execute additional duties as assigned by the manager.

⛳️ Requirements

• High School diploma or equivalent GED.

• A minimum of 8 years of field service experience related to industry product lines.

• An associate degree in electronics or mechanical engineering, or equivalent field experience.

• Experience in field service with toner-based production equipment.

• Comprehensive understanding of electronic systems.

• Proficient computer skills with a focus on operating systems and hardware.

• Exceptional organizational and time management abilities.

• Strong verbal and written communication skills.

• Familiarity with Microsoft applications.

• Excellent customer service aptitude.

• Possession of a valid state driver's license (Real ID compliant).

• Valid passport.

• Willingness to travel extensively (70%).

• Availability to work weekends and overtime when required for installations, service calls, and training.

🏝️ Benefits

• Medical, Dental, Vision coverage.

• Life Insurance.

• 401k retirement plan.

• Paid Time Off.

• Flexible work environment.

• Remote position available within the Western region of the US.