Field Service Technician

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Install, troubleshoot, and provide technical support for ATMs, retail, and additional equipment within a designated customer and/or product area.

• Manage incidents using diagnostic tools to resolve hardware and software failures.

• Conduct component-level hardware repairs.

• Clean and adjust mechanical elements.

• Configure and install relevant software.

• Execute routine preventive maintenance checks in accordance with established procedures.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the usage and operation of installed hardware and software.

• Receive incident updates and directives from dispatch.

• Inform dispatch about unexpected issues and provide detailed reports on completed activities.

• Proactively communicate with customers regarding status, progress, and results.

• Identify technical or procedural challenges and suggest enhancements.

• Utilize corporate tools and processes for sharing knowledge and gathering information.

⛳️ Requirements

• Required education or equivalent work experience.

• A minimum of 2-4 years of relevant experience or a comparable combination of education and experience in Field Service.

• Strong written and verbal communication skills.

• A valid driver's license and a driving record that meets DN's fleet criteria.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.