Field Service Technician

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Install, troubleshoot, and provide technical support for product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, minor repairs, and preventive maintenance within a designated area.

• Evaluate products for proper functioning, address issues, and escalate as per established protocols.

• Arrange services and complete necessary documentation.

• Collaborate with customers to ensure their satisfaction and understanding of product features.

• Diagnose hardware and software failures using appropriate diagnostic tools.

• Execute component-level hardware repairs; clean and fine-tune mechanical components.

• Setup and install relevant software.

• Replenish consumables as instructed.

• Install, relocate, modify, and uninstall hardware and software products.

• Educate customers on the operation and usage of installed hardware and software.

• Engage in hardware and software training, KPI initiatives, and special projects.

⛳️ Requirements

• Required education or equivalent work experience.

• At least 1-2 years of relevant experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• Valid driver's license and a driving record that meets DN's fleet criteria.

🏝️ Benefits

• Equal opportunity employer.

• Diversity-valuing workplace.