Field Service Technician

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct electro-mechanical tasks within a computer-based setting.

• Collaborate with engineers to assist and troubleshoot as part of a team.

• Test, install, initiate, and demonstrate BW Converting equipment.

• Educate customers on the operation and maintenance of equipment.

• Install and modify machine sections and complete machines utilizing assembly drawings, wiring diagrams, manuals, procedures, and specifications.

• Set up and operate machinery to manufacture customer products.

• Guide operators in setup and operational procedures.

• Offer technical and practical solutions to customer inquiries and challenges.

• Execute routine and emergency mechanical/electrical repair services.

• Identify root causes and compile reports detailing findings and solutions.

• Support pre- and post-installation meetings, audits, and workforce assessments at customer sites.

• Report quality concerns and implement corrective measures.

• Serve as a liaison between customers and the company while fostering positive relationships.

• Prepare and submit necessary reports.

• Provide leadership, coaching, and mentoring to less experienced staff.

• Collaborate with field service team members, contractors, and customer personnel throughout various project phases.

• Advocate for a safety mindset, training, and compliance with safety policies and procedures.

• Maintain clean and organized work areas and equipment; report and rectify unsafe practices or conditions.

• Perform additional duties as assigned.

⛳️ Requirements

• An Associate degree in Electro-Mechanical Technology or a related discipline is mandatory.

• Must be at least 18 years old at the time of employment to operate equipment.

• Strong mechanical and/or electrical competencies are essential.

• Familiarity with basic web handling and industrial experience; experience in Paper Products, Packaging, Nonwovens, or Flexographic presses is advantageous.

• Proficiency in Giddings & Lewis, Rockwell, and Siemens PLC is highly recommended.

• Experience in machine process control is required.

• Familiarity with Indramat and Rockwell servo control systems is necessary.

• Understanding of Ethernet and SEROCS protocols is essential.

• Willingness to travel at least 50% of the time.

• Ability to frequently bend, squat, climb, grasp, reach, lift, and move for extended periods.

• Capacity to frequently lift, move, or transfer up to 50 lbs. or more occasionally.

• Capability to walk, stand, or move continuously.

• Ability to work in typical machine shop environments with physical hazards, possibly requiring respiratory protection.

• Occasional computer operation, keyboarding, and grasping items are necessary.

🏝️ Benefits

• Frequent travel by air or car may be necessary.

• Reasonable accommodations will be provided during the interview process.

• An inclusive workplace that encourages all individuals to apply.