Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signage, and gaming controllers.

• Conduct routine maintenance on gaming machines.

• Respond swiftly to customer calls and emergency requests, prioritizing critical issues.

• Execute Pre-Site Surveys, adhere to the schedule, and carry out assigned service activities.

• Ensure inventory accuracy and follow the parts inventory process.

• Assist customers with technical inquiries and provide documentation support.

• Report on trends, needs, and service challenges.

• Review pre-installation documents to identify necessary parts for installations.

• Collect and accurately report service activities utilizing field service management reporting tools.

• Maintain professionalism, integrity, and high customer service standards.

• Self-manage and execute daily tasks with minimal supervision.

• Adhere to Aristocrat’s Safety Guidelines.

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.

• Safely and efficiently operate a box truck.

• Travel daily within the assigned territory, with potential regional and national travel up to 30%.

⛳️ Requirements

• High school diploma, GED, or equivalent work experience.

• Must be at least 21 years of age.

• Possess a clean and valid driver’s license and maintain an insurable driving record.

• Able to obtain a gaming license as required; Aristocrat will assist with the application, payment, and renewal after hiring.

• Willingness to travel daily in the assigned territory; regional and national travel may be up to 30%.

• Self-starter with flexibility, adaptability, high organizational skills, and a proactive mindset.

• Enthusiasm for technology and problem-solving.

• Ability to remain calm in a fast-paced work environment, prioritize multiple tasks, and achieve goals.

• Capable of communicating effectively and constructively with customers and coworkers.

• Preferred: experience as a slot technician, in field service of technical products, or related diagnostic work.

• Preferred: experience in the field, being on call, and traveling for work.

• Preferred: background in electronics, mechanics, and troubleshooting.

• Ability to lift and move a minimum of 50 pounds.

• Capable of pushing up to 250 pounds with the use of moving equipment.

• Ability to climb and maintain balance on ladders.

• Good manual dexterity, hand/eye coordination, and eyesight.

• Able to drive and operate a vehicle for extended periods.

• Capable of safely and efficiently operating a box truck.

• Ability to work in a crowded, noisy, and smoky casino environment.

• Willingness to travel with little or no notice and for potentially extended periods.

🏝️ Benefits

• Annual bonuses and incentives may be available depending on the role and location.

• Health and wellbeing benefits.

• Paid time off.

• Retirement plans.

• Insurance coverage.

• Additional local or statutory benefits.

• Comprehensive, hands-on, and virtual training program throughout the first 6 months.