Bilingual Field Service Technician – Automation, STP

This is a fully remote position, open to applicants in Canada.

📋 Description

• Install, configure, maintain, troubleshoot, and repair hardware and software systems and equipment for clients.

• Serve as the service representative for designated customers.

• Participate in the on-call rotation schedule.

• Conduct preventive maintenance tasks.

• Ensure customer satisfaction is upheld.

• Manage and maintain equipment, parts, and inventory to promptly address service requests.

• Carry out installations, repairs, diagnoses, issue resolutions, necessary modifications, and assigned duties at customer locations.

• Perform after-hours work on a rotating on-call basis.

• Keep workspaces clean, organized, and safe.

• Travel legally, safely, and courteously to and from customer locations.

• Fulfill administrative, reporting, and mandatory training obligations.

• Deliver packages to courier depots or airports during emergencies or outside of standard courier pickup hours.

• Assist in the setup for commercial showcase events.

• Support the sales team as a service representative during negotiations at banner headquarters and chain levels.

• Help with periodic evaluations of equipment performance data.

• Promote a culture of excellence and prioritize customer service.

• Adhere to McKesson Canada’s LeadRx and ICARE principles.

• Travel frequently within a designated region and occasionally across Canada.

• Provide on-call support and installations during evenings and weekends.

⛳️ Requirements

• A college degree in Electronics, Robotics, or Electro-mechanics is preferred but not mandatory.

• Over 5 years of experience in the Field Service Technician (FST) role.

• Familiarity with pneumatic and robotics systems, including troubleshooting and repair, is beneficial.

• Experience with complex electronic control systems, including troubleshooting and repair, is a plus.

• Background in a pharmacy IT environment is advantageous.

• Experience in the healthcare or pharmaceutical sector is beneficial.

• Familiarity with hospital automation and healthcare automation is an asset.

• Ability to learn and understand McKesson Automation equipment and apply knowledge effectively.

• Capacity to learn and comprehend McKesson pharmacy solutions, Reflex Rx, and POS from an IT standpoint.

• The employee will utilize their own vehicle for travel.

• Exceptional interpersonal and customer service abilities.

• Proficient in effective communication with individuals from diverse backgrounds.

• Relevant experience in frontline, field-based technical customer service is a significant asset.

• Strong written and verbal communication skills.

• Bilingual proficiency in French and English is required.

• Proven ability to manage multiple competing priorities in a time-sensitive environment.

• Customer-focused, team-oriented, and maintains a positive attitude.

• Self-starter who demonstrates initiative and can work with minimal supervision.

• Ability to collaborate with team members across various departments.

• Must possess and maintain a valid driver’s license.

• Must be physically capable of lifting large boxes and equipment weighing up to 30 kg and performing installation tasks in cabinetry and elevated areas.

• Proficiency in spoken and written English is essential for daily support to clients outside Quebec and/or in the United States.

🏝️ Benefits

• Competitive compensation package as part of McKesson’s Total Rewards program.

• Opportunities for annual bonuses or long-term incentives may be provided.

• Potential to work from home, based on location.

• Mandatory training provided.