Field Service Engineer II, SDB/SEM

This is a fully remote position, open to applicants in California.

📋 Description

• Carry out on-site installation of advanced equipment and adhere to testing protocols to guarantee proper functionality.

• Perform scheduled maintenance visits on-site as part of planned upkeep.

• Offer diagnostic and repair assistance to clients and other field staff.

• Foster and nurture positive relationships with customers, system users, and company staff.

• Travel frequently, often on short notice, to customer locations to troubleshoot issues or support fellow field service team members.

• Complete and submit field service documentation.

• Deliver training to customers and users regarding system maintenance.

• Provide constructive feedback to product quality teams.

• Contribute written updates and corrections to Thermo Fisher system documentation.

• Offer guidance for reports, including the identification and isolation of existing system issues.

• Serve as a subject matter expert and resource for training purposes.

⛳️ Requirements

• A bachelor's degree is required.

• At least 3 years of hands-on technical experience with electronic systems, including the installation, troubleshooting, repair, and calibration of sophisticated analytical tools like SEM, TEM, FIB, or equivalent systems.

• In-depth knowledge and significant experience in diagnosing and repairing ultra-high vacuum and high voltage systems, or similar technologies.

• Proven ability to effectively engage with customers.

• Strong interpersonal communication skills are essential.

• Professional proficiency in English is required.

• Consistent track record of resolving complex systems and subsystems down to the component level.

• Proficient in MS DOS and Windows software environments.

• Ability to read and interpret schematics.

• Familiarity with UHV phenomena and technology is preferred.

• Must be capable of obtaining a valid passport and willing to travel regionally and internationally as necessary.

• A valid driver's license is required.

• Capability to lift up to 50 pounds.

• Able to work in a laboratory environment and utilize required personal protective equipment (PPE).

🏝️ Benefits

• Variable annual bonus based on the performance outcomes of the company, team, and/or individual.

• Selection of national medical and dental plans available.

• National vision plan, which includes health incentive programs.

• Employee assistance and family support programs offered.

• Commuter benefits provided.

• Tuition reimbursement is available.

• Minimum of 120 hours of paid time off (PTO) annually.

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.

• Accident and life insurance coverage offered.

• Short- and long-term disability insurance available.

• 401(k) U.S. retirement savings plan provided.

• Employees’ Stock Purchase Plan (ESPP) allows eligible employees to purchase company stock at a discounted rate.