Field Service Technician

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signage, and gaming controllers.

• Conduct routine maintenance on gaming machines.

• Respond swiftly to customer inquiries and emergency requests, prioritizing urgent issues.

• Complete Pre-Site Surveys, adhere to the schedule, and execute assigned service tasks.

• Maintain accuracy in inventory and comply with the parts inventory process.

• Assist customers with technical questions and documentation.

• Report on trends, requirements, and service obstacles.

• Review pre-installation documents to assess the need for parts during installations.

• Collect and report service activities accurately using field service management reporting tools.

• Uphold standards of professionalism, integrity, and customer service.

• Self-manage and execute daily responsibilities with minimal supervision.

• Adhere to Aristocrat’s Safety Guidelines.

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.

• Safely and efficiently operate a box truck.

• Complete a comprehensive, hands-on, and virtual training program within the first 6 months.

⛳️ Requirements

• High school diploma, GED, or equivalent work experience.

• Minimum age of 21 years.

• Possess a clean and valid driver's license with an insurable driving record.

• Capable of obtaining a gaming license as necessary.

• Willing to travel daily within the assigned territory.

• Regional and national travel may account for up to 30%.

• Self-motivated, flexible, adaptable, highly organized, and proactive.

• Enthusiastic about technology and problem-solving.

• Able to maintain composure in a fast-paced work environment, prioritize multiple tasks, and achieve objectives.

• Effective and constructive communication skills with customers and colleagues.

• Preferred: experience as a slot technician, in field service for technical products, or related diagnostic work.

• Preferred: experience in the field, on-call duties, and travel for work.

• Preferred: knowledge of electronics, mechanics, and troubleshooting.

• Capable of lifting and moving a minimum of 50 pounds.

• Able to push up to 250 pounds with assistance from moving equipment.

• Proficient in climbing and balancing on ladders.

• Good manual dexterity, hand/eye coordination, and eyesight.

• Able to drive and operate a vehicle for extended periods.

• Willing and capable of working in a crowded, noisy, and smoky casino environment.

• Able to travel with little or no notice, potentially for extended periods.

🏝️ Benefits

• Annual bonuses and incentives may be available based on role and location.

• Health and wellness benefits may be available depending on role and location.

• Paid time off may be available based on role and location.

• Retirement plans may be available depending on role and location.

• Insurance coverage may be available based on role and location.

• Additional local or statutory benefits may be available.

• Aristocrat assists with gaming license application, payment, and renewal upon hiring.

• Comprehensive, hands-on, and virtual training program throughout the first 6 months.