Field Service Technician

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Identify errors and technical issues while determining appropriate solutions.

• Execute electronic and mechanical repairs along with troubleshooting tasks.

• Keep up-to-date with technical product knowledge.

• Create and maintain detailed service reports in a timely manner.

• Surpass company and customer expectations.

• Address customer needs while fostering positive relationships.

• Care for tools and calibrated equipment effectively.

• Fulfill daily service requirements at designated sites and locations.

• Independently plan and conduct repairs and preventative maintenance in the field.

• Organize work schedules based on field requirements.

• Serve Fairbanks International Airport and adjacent areas.

• Report directly to the Area Manager of Security Field Service.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• A minimum of 3-5 years of experience in troubleshooting and repairs.

• Excellent time management skills, with the ability to complete small field projects.

• Technically proficient; innovative, quick to learn, and adaptable to new technologies.

• Professional demeanor with a strong customer focus.

• Proven written and verbal communication skills.

• Adaptable to a flexible schedule and dynamic work environment.

• Must successfully pass a criminal background check, drug screening, pre-employment physical, and credit evaluation.

• Capability to perform essential physical tasks safely and successfully.

• Must meet essential qualitative and/or quantitative productivity standards safely and successfully.

• Required to obtain and maintain an Airport ID Badge in accordance with the Airport Security Plan and TSA regulations.

• Must secure and retain necessary public trust security clearance (eApp).

• Authorized to access and manage Sensitive Security Information (SSI).

• Valid driver's license and reliable transportation are necessary.

• Willingness to travel up to 10% of the time by plane, both domestically and internationally.

• Required to possess a Real ID and Passport for international travel.

• U.S. citizenship or permanent residency (green card) is mandatory.

• Availability to work overtime and variable hours as dictated by business needs.

• Preferred certification in trade training.

🏝️ Benefits

• 401K plan with immediate company matching.

• HSA/FSA matching contributions.

• Eight weeks of paid parental leave.

• Comprehensive healthcare options that evolve with your family's needs.

• Opportunities for continuous education and professional development.

• Competitive compensation package along with benefits.

• Potential for career advancement within the company.