Field Service Representative

This is a fully remote position, open to applicants in Iowa, +1 more state.

📋 Description

• Act as a representative for the Company by conducting pre-sale site evaluations, installing equipment, performing repairs or replacements, and providing customer training.

• Install, set up, and commission new systems in accordance with company protocols.

• Carry out service tasks at customer locations, which include troubleshooting, repairing, or replacing equipment as necessary.

• Execute preventative maintenance and repair for installed systems.

• Conduct site surveys to assess product usability within facilities.

• Educate facility staff on the operation and maintenance of the equipment that has been installed.

• Prepare facility visit reports, finalize service or post-installation checklists, submit expense claims, and manage vehicle inventory.

• Attend construction meetings as required.

• Engage in an on-call rotation to handle emergency repairs during weekends or holidays.

• Travel by vehicle or air to customer sites throughout the Western region of the United States.

• Install low-voltage systems in long-term care healthcare environments.

• Diagnose network connectivity issues and configure software settings.

⛳️ Requirements

• High School Diploma or GED equivalent.

• Valid Driver's License without any restrictions.

• Basic knowledge of low-voltage systems demonstrated through an A.A.S. degree in Electrical Technology, Electronics, Industrial Electronics, or a closely related discipline; completion of a relevant post-secondary Vocational Certificate program for Low Voltage Technician/Specialist or Structured Cabling; recent graduation from a related formal apprenticeship; or proven understanding of circuits, relays, and system installation techniques via coursework, capstone projects, or at least 6 months of practical experience.

• Capability to obtain the necessary State licensing to effectively perform the job.

• Proficiency in using and troubleshooting PC systems.

• Skill in utilizing hand tools and operating basic handheld power tools.

• Ability to work independently while maintaining communication with the office as scheduling needs evolve.

• Capability to lift weights up to 75 pounds.

• Ability to climb and remain on ladders for extended durations.

• Ability to stand and crawl through confined spaces under varying temperature conditions.

• Willingness to travel frequently, including overnight trips, potentially up to 100% of the time.

• Strong customer service orientation and effective time management abilities.

• Preference for candidates with a VA DCJS license and MD Security Systems Technician license for excellence.

• An Associate degree in Electronics or a related field is preferred.

• Preferred experience in wiring, cabling, and/or installation of security or access control systems.

• Field service experience involving travel to various customer job sites is preferred.

• Some experience in customer training is preferred.

• Experience in supporting or installing systems that utilize radio technology is preferred.

• Familiarity with data networking is preferred.

🏝️ Benefits

• Comprehensive benefits package including health, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work schedules and travel allowances.