Field Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Diagnose issues, carry out emergency repairs, and execute preventative maintenance.

• Enhance and upgrade existing products.

• Offer startup support and oversee installation processes.

• Educate customers or staff on both current and previous S&C products.

• Utilize personal hand tools and specialized tools provided by S&C on de-energized and grounded equipment.

• Carry out tasks in compliance with OSHA and industry safety standards.

• Conduct field services both domestically and internationally during customer-scheduled outages.

• Coordinate field service operations with other activities happening at customer locations.

• Record physical work activities through both verbal and written reports.

• Report directly to the Manager of the Field Service Center.

⛳️ Requirements

• An associate degree is preferred, or equivalent technical experience is acceptable.

• Must be at least 21 years old.

• A valid driver's license is required.

• Ability to read and understand mechanical drawings.

• Strong mechanical skills are essential.

• Competence in interpreting electrical schematics.

• Proficient computer skills are necessary.

• Willingness to travel up to 60% of the time, which may include travel outside the assigned area, weekends, and holidays.

• Experience in electrical substation maintenance and construction is preferred.

• Familiarity with utility electrical protection equipment is a plus.

• A minimum of 2 years of relevant experience in mechanical assembly, electrical wiring, or maintenance of electrical utility equipment, facilities, or products is preferred.

• Must be able to perform physical tasks, including frequent lifting of up to 50 lbs.

• Capability to work in manufacturing, substations, and various indoor/outdoor environments.

• Adherence to OSHA and industry safety protocols, including Lock Out Tag Out and the use of personal protective equipment, is required.

🏝️ Benefits

• Comprehensive benefits package that is competitive.

• Medical, Dental, and Vision coverage.

• 401K and Employee Stock Ownership Plan (KSOP).

• Tuition reimbursement opportunities.

• Fitness reimbursement program.

• Paid time off.

• Dependent care Flexible Spending Account (FSA).

• Basic Life insurance coverage.

• Transit benefits available.

• Annual bonuses based on individual and company performance.

• Paid vacation time.

• 15 paid holidays, which include shutdowns during summer and winter.

• Referral Bonus program.

• Personal protective equipment (PPE) provided.

• Opportunities for career advancement and professional development.

• Flexible spending accounts for Health Care and Dependent Care.

• Health Savings Account (HSA) options available.

• Group Life Insurance offered.

• Optional supplemental life and AD&D insurance.

• Wellbeing resources including an Employee Assistance Program and Family Forming Benefits (Adoption and Fertility support).

• Sick leave policy.

• Company shutdown days included.

• Short-Term and Long-Term Disability coverage.

• Paid parental leave and military leave benefits.

• Options for Traditional and Roth 401(k).

• Annual ESOP company contributions exceeding 11% of eligible earnings.