Field Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute start-up, commissioning, testing, troubleshooting, servicing, and repairing of IEM equipment, which includes switchboards, control panels, and power products.

• Install and modify electrical or mechanical components and subassemblies such as circuit breakers, bus bars, subpanels, control components, power cabling, and control wiring.

• Participate in project meetings and collaborate with contractors, clients, Project Managers, and internal IEM teams.

• Evaluate system failures, identify root causes, and establish corrective measures for moderately complex technical challenges.

• Troubleshoot electrical circuits, control wiring, and networking equipment.

• Work in coordination with Project Managers, manufacturing facilities, engineering, and internal support teams to address field issues.

• Record service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.

• Provide training, mentoring, shadowing, or on-the-job support for Field Service Technicians.

• Carry out other tasks as assigned by management.

• Act as a reliable customer contact in the field.

⛳️ Requirements

• At least 1 year of experience in supporting switchgear start-up and commissioning is required.

• Proficient understanding of electrical, mechanical, and power distribution systems is essential.

• Capability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.

• Competence in safely operating hand tools, power tools, and electrical testing equipment.

• Strong skills in diagnostics, problem-solving, and troubleshooting are mandatory.

• Effective verbal and written communication skills are necessary.

• Ability to work independently with minimal supervision and appropriately escalate issues.

• Excellent organizational skills with precise documentation of service activities, corrective actions, parts usage, and follow-up items.

• Ability to assist in training, mentoring, or shadowing Field Service Technicians.

• An associate degree, vocational training, military experience, or equivalent background in power distribution systems is preferred.

• A minimum of 1–3 years of relevant experience in electrical, mechanical, technical, manufacturing, construction, commissioning, or field service is preferred.

• Capacity to stand and walk for prolonged periods of 8–12 hours, including walking distances of up to one mile or more.

• Ability to bend, kneel, squat, crawl, twist, reach overhead, work in confined spaces, and ascend ladders, stairs, and elevated platforms.

• Capability to frequently lift, carry, push, and pull equipment and materials weighing up to 50 lbs.

• Willingness to travel up to 75%, including extended or overnight assignments.

• Ability to wear the required PPE, including safety glasses, hard hats, gloves, hearing protection, steel-toe footwear, arc flash PPE, and fall protection gear.

🏝️ Benefits

• A comprehensive and competitive benefits package designed to enhance employees' well-being, growth, and long-term success.

• Opportunities to contribute, grow, and leave a lasting impact.

• Access to guidance, support, and on-the-job training opportunities.