Field Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Perform maintenance, commissioning, diagnostic troubleshooting, and repair services both on-site and remotely for customers.

• Act as a technical and administrative liaison for customer equipment support, whether on-site or remote.

• Ensure that customer expectations are consistently met or surpassed.

• Execute on-site tasks in accordance with EPC Power recommendations and best practices.

• Accurately report and update equipment histories.

• Coordinate modifications to minimize equipment downtime.

• Communicate and report effectively to supervisors and customer representatives.

• Resolve issues independently and promptly, with minimal supervision.

• Identify sources of information and provide technical advice as needed.

• Utilize product knowledge to troubleshoot, repair, and perform minor control adjustments.

• Interpret relevant drawings and technical manuals.

• Support Engineering, Sales, and Manufacturing teams.

• Ensure adherence to safety policies and procedures established by customers and EPC Power.

• Participate in general safety meetings, toolbox talks, and required safety training sessions.

• Offer suggestions for enhancing safety protocols.

• Travel between 25% to 75% of the time.

• Undertake additional duties and responsibilities as required within the scope of the position.

⛳️ Requirements

• Bachelor’s degree in Engineering, Physics, or a similar technical discipline, or equivalent experience in troubleshooting/repairing electro-mechanical systems or equipment.

• Energy industry experience is preferred but not mandatory.

• Ability to comprehend and adhere to all customer and EPC Power safety policies.

• Proficient computer skills, including expertise in Microsoft software.

• Experience with Salesforce is advantageous.

• Willingness to travel both domestically and internationally overnight as needed, up to 75% of the time (typically around 25%).

• Strong problem-solving and troubleshooting capabilities.

• Ability to collaborate effectively within a team and communicate technical progress and challenges clearly.

• Physical capability to stand, sit, reach with hands and arms, stoop, kneel, crouch, and lift/move up to 50 pounds.

• Required visual and hearing acuity.

• Must have, or be able to obtain, a US Passport within three months of employment.

• Possession of a valid driver’s license and an acceptable driving record.

• Candidates must be physically capable of safely operating vehicles.

• Familiarity with AutoCAD Electrical.

• Knowledge of typical commercial and industrial cabinet wiring, documentation, and wiring harnesses.

• Experience with NI/LabVIEW, Python, MATLAB/Simulink, and/or C programming.

• Understanding of CANBus and Modbus Communication.

• Hands-on skills in lab work, prototyping, testing, and cable harness fabrication.

• Familiarity with standard lab equipment, including oscilloscopes, multimeters, soldering stations, signal generators, and DAQ.

• Experience in commissioning multi-MW energy projects.

• Knowledge of typical commercial and industrial electrical power systems (480Vac, 3-phase).

🏝️ Benefits

• 401(k) Matching

• Health Insurance

• Dental Insurance

• Vision Insurance

• Disability Insurance

• Employee Assistance Program

• Flexible Spending Account

• Life Insurance

• Paid Time Off

• Tuition Reimbursement