Field Service Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Provides consistent and clear guidance to Field Engineering supervisors and teams across various locations.

• Identifies recurring patterns, challenging problems, and potential concerns related to new system implementations or hardware/software updates.

• Ensures comprehensive support for both identified and potential issues.

• Addresses critical concerns raised by supervisors and teams, escalating significant and complex matters to technical colleagues or senior management when necessary.

• Oversees the availability of hardware, software, and equipment in collaboration with Client Services & Support colleagues.

• Manages procurement activities to guarantee timely delivery and responsiveness to client needs.

• Serves as a liaison among clients, end-users, and technical teams.

• Aids supervisors and team members in identifying suitable processes, policies, and procedures.

• Establishes overall workflows and priorities.

• Allocates personnel, budgets, and resources efficiently.

⛳️ Requirements

• BA/BS degree and 4-6 years of relevant experience or an equivalent combination of education and experience.

• 0-2 years of leadership experience.

• Candidates must be eligible for any necessary authorizations from the U.S. Government for access to export-controlled commodities and technology.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement plan options with company matching.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and training.

• Flexible work arrangements available.