Field Service Manager

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Oversee safe and effective field service operations for a P&L of approximately $25M

• Manage a team of around 10 Field Engineers and Supervisors, along with an extended group of about 35 Field Engineers

• Enhance workforce planning, standard procedures, metrics, digital resources, documentation, and corrective measures

• Guide, mentor, and nurture field service professionals through clear expectations, constructive feedback, accountability, and technical support

• Develop capabilities by focusing on recruitment, retention, competency planning, and succession strategies

• Promote an inclusive, cooperative, and safety-oriented workplace culture

• Strengthen relationships with customers and stakeholders, comprehend their needs, address escalations, and fulfill service contract obligations

• Enhance customer satisfaction, retention, growth, revenue achievement, cost management, and profit margins

• Utilize KPIs and operational metrics to boost technician productivity, utilization, competency, and execution

• Collaborate with sales, operations, engineering, supply chain, finance, customer support, and other cross-functional teams

• Improve processes, tools, workflows, data accuracy, standard practices, and sharing of best practices

• Advocate for safety and ensure adherence to policies, quality benchmarks, procedures, regulations, and audit standards

• Identify and address risks; lead root-cause analyses, implement corrective measures, and ensure follow-up

⛳️ Requirements

• Demonstrated leadership in field service or technical operations, including team development, relevant technical expertise, and operational enhancements

• Capability to balance competing customer demands, projects, priorities, and operational requirements

• Excellent skills in customer engagement, communication, coaching, leadership, analysis, problem-solving, and data-driven decision making

• Bachelor's degree in Engineering or a related discipline; advanced degrees in technical, business, or operations preferred

• Experience with service systems, automation, contracts, customer support, and financial or P&L oversight

• Proven track record in leading continuous improvement, change initiatives, or process transformation in regulated technical settings

• Must be a U.S. Person: U.S. citizen, permanent resident, individual with protected U.S. asylum or refugee status, or eligible to obtain export authorization

🏝️ Benefits

• Employer-subsidized Medical, Dental, Vision, and Life Insurance

• Short-Term and Long-Term Disability

• 401(k) match

• Flexible Spending Accounts

• Health Savings Accounts

• Employee Assistance Program (EAP)

• Educational Assistance

• Parental Leave

• Paid Time Off for vacation, personal business, sick time, and parental leave

• 12 Paid Holidays

• Competitive salary

• Cutting-edge work and opportunities to develop solutions alongside dedicated experts