Field Service Manager

This is a fully remote position, open to applicants in Pennsylvania, +1 more state.

📋 Description

• Oversee and take complete responsibility for the GIS field service team.

• Set organizational objectives and execute cost-efficient operational strategies.

• Supervise high-voltage field service activities, ensuring service excellence, customer satisfaction, and adherence to contracts.

• Build customer relationships and coordinate strategies that enhance customer satisfaction and align with company goals.

• Work in conjunction with Sales and commercial operations to explore business opportunities and pursue contracts.

• Advocate for equitable treatment and mediate workplace disputes.

• Direct employee coaching, development, training, and performance evaluations.

• Enhance operations through continuous assessments, corrective measures, alternative approaches, equipment, and productivity tools.

• Offer technical advice and assistance to senior management while encouraging independent decision-making and operational enhancements.

• Ensure adherence to relevant external and internal regulations, procedures, and guidelines.

⛳️ Requirements

• Applicants must possess work authorization that permits them to work for Hitachi Energy in the United States.

• A Bachelor’s degree or foreign equivalent in Mechanical Engineering, Electrical Engineering, or a related discipline is required.

• Eight to ten years of pertinent industry experience in electrical power, energy, utility, industrial, infrastructure, or similar technology fields.

• Minimum of three years of experience managing personnel in a project-oriented environment.

• Proven experience in executing and supervising high-voltage installation, commissioning, repair, filling, life-extension, construction, maintenance, electrical and mechanical testing, and SF6 gas-handling activities.

• Strong mechanical and electrical skills, along with knowledge of electrical testing.

• Familiarity with Microsoft Office 365, SharePoint, and SAP.

• Practical knowledge of equipment up to 800 kV and technologies such as Point on Wave, radiography, DTB, LTB, GIS, and GCB is preferred.

• Proficient in English communication.

• Excellent written, customer, and team collaboration abilities.

• Willingness to travel domestically 30–40% and internationally 5%.

🏝️ Benefits

• Access to learning platforms and opportunities for career development.

• Competitive health and retirement benefits.

• Paid time off.

• Flexible working arrangements.

• Opportunities to enhance skills while contributing to the future of energy.

• Work with cutting-edge technologies that are shaping the future of energy.

• Collaborate with seasoned professionals in a team-oriented environment.