Field Service Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the daily operations and strategic growth of the service business.

• Manage scheduling, training, and the quality and productivity of both field service technicians and internal teams.

• Perform technical inspections, including final and in-progress job assessments, spot checks, and evaluations of quality and productivity.

• Establish and enforce policies and procedures related to product liability issues and provide reports on these matters.

• Address quality complaints associated with field activities.

• Act as the company representative in field service and technical discussions.

• Collaborate with other group technical members on relevant issues.

• Uphold high installation and service standards to ensure complete customer satisfaction.

• Guarantee the field service team's operational readiness for new product development through training and awareness.

• Offer technical support and assistance to group service and operations departments.

• Foster strong partnerships with the North Field Service Manager to ensure a unified management approach.

• Provide coaching and training to TSMs, end users, and various group departments.

• Maintain oversight and provide technical input for high-revenue and customized installations.

• Ensure compliance with health and safety regulations and manage related controls.

• Oversee workshop tools, equipment, and other departmental assets to ensure timely completion of customer repairs.

⛳️ Requirements

• Demonstrated experience in a service management role, encompassing financial and personnel management.

• Technical expertise with a solid understanding of electrical, electronic, and mechanical equipment.

• Essential experience in the dental industry.

• A minimum of 3–5 years' experience in installing and repairing dental equipment.

• Management or project management training is preferred.

• Capability to comprehend plans, specifications, submittals, and other documentation from customers.

• Ability to collaborate with field engineering, technical support, and project managers to create solutions, proposals, submittals, and quotes for industry-related projects.

• Self-driven individual with a proven ability to complete tasks to their conclusion.

• Exceptional communication skills.

• Strong aptitude for leading, motivating, supporting, and developing team members.

• Excellent planning, project management, and time management abilities.

• Results-oriented both as an individual and as part of a team.

🏝️ Benefits

• A competitive salary.

• 25 days of holiday per year, with the option to purchase up to 5 additional days annually.

• Life insurance coverage.

• Participation in the Cycle to Work scheme.

• Provision of a company car.

• Subsidized gym membership.

• Access to health and wellbeing applications.

• Employee discounts.

• A hybrid and flexible working culture.