Field Service Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee customer expectations and cultivate relationships

• Organize customer meetings to collect feedback and address any concerns

• Manage service contracts and ensure compliance with their terms

• Quickly identify and resolve any service delivery challenges

• Lead and mentor a team of Field Service professionals

• Conduct team meetings and provide updates on technical matters

• Execute audits of venues, vehicles, and tools to uphold standards

• Administer employee training, schedules, and leave in accordance with company policies

• Ensure adherence to WH&S regulations

• Analyze data and manage dashboards to track performance

• Address customer inquiries and resolve faults

• Oversee parts inventory and ensure accurate usage

• Manage P&L responsibilities, including overtime and contract revenue

• Ensure all SLAs are fulfilled to confirm customer satisfaction

⛳️ Requirements

• Proficient computer skills with a foundational understanding of P&L requirements

• Demonstrated ability to build and maintain cross-functional relationships

• Strong customer focus with the capacity to swiftly identify areas of concern

• Previous experience in team management and service delivery leadership

• Exceptional problem-solving abilities and meticulous attention to detail

• Capability to analyze data and generate insightful reports

• Strong communication skills and the ability to lead by example

• Experience in the gaming industry or a related sector is advantageous

🏝️ Benefits

• Comprehensive benefits package

• Opportunities for global career advancement

• Annual bonuses and incentives (subject to role and location)

• Health and wellness benefits (subject to role and location)

• Paid time off (subject to role and location)

• Retirement plans (subject to role and location)

• Insurance coverage (subject to role and location)

• Additional local or statutory benefits (subject to role and location)