Field Service Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Commission, test, integrate, and initiate TOMRA sorting equipment

• Conduct preventive maintenance, repairs, and implement technical upgrades

• Identify and resolve electrical, mechanical, and system-related challenges

• Offer both on-site and remote technical assistance to clients

• Enhance machine performance and maximize equipment availability

• Provide training to customers for operators and maintenance personnel

• Compile comprehensive service reports and technical documentation

• Assist Sales and Project Management teams with technical insights

• Engage in on-call support activities as needed

• Relay field feedback and suggest improvement opportunities to internal teams

⛳️ Requirements

• Degree, diploma, or equivalent qualification in Electrical, Mechanical, Mechatronics, or Electro-Mechanical Engineering

• Experience in Field Service, Industrial Maintenance, Automation, Commissioning, or similar technical settings

• Strong troubleshooting and problem-solving abilities

• Capability to work independently and address technical issues in the field

• Experience interacting directly with customers in industrial settings

• Excellent communication and interpersonal skills

• Customer-oriented and service-focused mentality

• Outstanding analytical and diagnostic skills

• Self-driven with a proactive approach to resolving issues

• Ability to remain composed and effective under pressure

• Strong organizational and reporting abilities

• Comfortable operating within diverse and international environments

• Proficiency in Japanese at a business level

• Professional working proficiency in English

• Willingness to travel extensively within Japan

• Capability to travel internationally on occasion as required

• Valid driver's license

🏝️ Benefits

• A significant role in supporting the circular economy

• Exposure to cutting-edge sorting technology

• Opportunities for international career advancement within a global organization

• Continuous technical and professional development

• A collaborative and supportive team environment

• High levels of responsibility and autonomy