Associate Field Service Technician

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Install, troubleshoot, and maintain both product and component hardware and software predominantly at customer locations.

• Conduct scheduled inspections, cleaning, and various other services.

• Carry out minor product repairs within a designated territory.

• Evaluate products for proper operation and address issues or escalate them in accordance with established protocols.

• Organize services and complete all necessary documentation.

• Collaborate with customers to ensure satisfaction with service delivery and a clear understanding of product functionality.

• Diagnose hardware and software failures using diagnostic tools and comprehensive analysis.

• Execute component-level hardware repairs.

• Clean and calibrate mechanical components.

• Set up and install relevant software.

• Conduct preventive maintenance and routine inspections following documented procedures.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the use and operation of installed hardware and software.

• Engage in hardware and software training, including on-the-job, classroom, and online sessions.

• Contribute to the implementation of measures to meet established KPIs.

• Support special projects as assigned.

⛳️ Requirements

• Required education or equivalent work experience.

• A minimum of 1-2 years of pertinent experience or an equivalent combination of education and experience in Field Services.

• Strong written and verbal communication skills.

• A driver's license and driving record that meet DN's fleet requirements.

🏝️ Benefits

• No benefits or additional compensation details are outlined in the posting.