Field Service Technician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Install, troubleshoot, and provide technical maintenance for hardware and software products and components, primarily at customer locations.

• Conduct scheduled inspections, cleaning, and various other services.

• Execute minor repairs on products within a designated territory.

• Assess products for proper functionality and address issues or escalate them as per established protocols.

• Organize service appointments and complete all necessary documentation.

• Collaborate with customers to ensure satisfaction with service delivery and clarity regarding product functionality.

• Employ diagnostic tools to identify and resolve hardware and software malfunctions.

• Carry out component-level hardware repairs and make adjustments to mechanical components.

• Set up and install relevant software as needed.

• Perform preventive maintenance and replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Train customers on the use of installed hardware and software.

• Engage in hardware and software training, KPI initiatives, and special projects.

⛳️ Requirements

• A degree or equivalent professional experience is required.

• At least 1-2 years of pertinent experience or a comparable mix of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet criteria.

• Availability to work nights, weekends, and certain holidays is essential.

• Ability to work in extreme weather conditions, including heat, cold, rain, and snow.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive and dynamic work environment.