Field Service Engineer

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Install, validate, perform IQ/OQ, maintain, verify performance, and repair essential diagnostic testing instrumentation and Revvity equipment at customer locations.

• Deliver expert service and support to clients within a designated geographic region.

• Strive for zero service recalls.

• Dedicate considerable time to regional travel.

• Provide scheduled preventative maintenance for contract clients, remedial maintenance for non-contract clients, and relevant warranty services.

• Complete preventive maintenance tasks within specified time frames and performance criteria.

• Apply installation, warranty, and service agreement stipulations to ensure accurate billing information.

• Promote sales of new service contracts, upgrades to existing contracts, and additional instrument features.

• Motivate customers to invest in training, support, software, laboratory services, and field-installed computer hardware enhancements.

• Assist local sales representatives in securing new instrument orders.

• Contribute to the profitability of the division through labor/travel, parts, support, installation, and consumable orders.

• Maintain up-to-date electronic and repair documentation for dispatch, inventory, and service support.

• Submit required reports punctually.

• Oversee assigned company assets, including vehicles, tools, testing equipment, telecommunications devices, and service parts inventory.

• Manage inventory levels and uphold accurate records.

• Develop both technical and soft skills through company-sponsored training and development opportunities.

• Achieve higher-level certification and adhere to certification criteria related to the CSE position.

⛳️ Requirements

• Associate’s degree or Technical Degree or Military Experience, with over 4 years of experience in instrument installation, repairs, and maintenance; OR Bachelor’s Degree in Life Sciences, Electronics, Mechanics, Biotechnology, or a STEM discipline with over 2 years of experience in instrument installation, repairs, and maintenance.

• Possess a valid driver’s license and a clean driving record.

• Ability to safely operate a motor vehicle.

• Capability to frequently travel long distances and stay overnight as needed.

• Willingness to travel by air, vehicle, and/or other transportation methods as required by business, potentially up to 40% of the time.

• Understanding of laboratory safety protocols.

• Competence to follow written and verbal instructions.

• Proficiency in reading and comprehending technical bulletins and service manuals.

• Ability to work efficiently under time constraints.

• Capacity to maintain alertness and focus.

• Ability to safely handle potential electrical, chemical, radiological, and biological hazards while adhering to universal precautions.

• Competence in operating a personal computer for data entry and report generation.

• Ability to communicate effectively and clearly with customers, colleagues, managers, and other technical support personnel.

• Experience with Radioisotope Detection Systems (Beta and Gamma Counters).

• Electro-mechanical troubleshooting capabilities.

• Ability to regularly walk, stand, sit, talk, or hear, and use hands or fingers to handle, feel, or operate objects, tools, or controls.

• Capability to occasionally climb, balance, stoop, kneel, crouch, or crawl.

• Ability to remain in a stationary position for more than 25% of the time.

• Ability to frequently lift and/or move up to 25 pounds and occasionally lift or move up to 100 pounds.

• Specific close-range, distance, color, peripheral, and depth vision abilities, along with the capacity to adjust focus.

🏝️ Benefits

• Medical, Dental, and Vision Insurance Options.

• Life and Disability Insurance.

• Paid Time-Off.

• Parental Benefits.

• Compassionate Care Leave.

• 401k with Company Match.

• Employee Stock Purchase Plan.