Field Service Engineer

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Ensure Field Service readiness and compliance with Quality Vision Services’ ISO-17025 accreditation.

• Assist with the FDA IQ/OQ service business and the implementation of ISO 10360 for field verification of QVI products.

• Install, calibrate, verify, repair, and maintain QVI products.

• Build and uphold knowledge of relevant ISO 17025, ISO 10360, and FDA Title 21Q/OQ standards.

• Create and validate tools, processes, and methodologies for field service operations.

• Engage in customer-facing quoting, order management, and service delivery.

• Take part in Quality System Audits and carry out customer audits.

• Develop and perform internal audits of QVS’ Quality Management System.

• Collaborate in field service techniques for calibrating and verifying new OGP products and their specifications.

• Act as a resource for training other team members.

• Provide on-site installation, calibration, and repair services for QVI metrology products.

⛳️ Requirements

• Bachelor’s degree in Engineering, Technology, or Physics is required, or equivalent related work or military experience in lieu of a degree.

• At least 2 years of hands-on technical Field Service experience or comparable military experience in the calibration, diagnosis, and repair of complex systems.

• Understanding of field-service components related to ISO 17025, ISO 10360, and FDA Title 21Q/OQ requirements as outlined in CFR Title 21.

• Field Service experience is essential; experience with metrology products is preferred.

• Physical fitness and adaptability to maneuver into, beneath, and around QVI products.

• Ability to sit for extended durations in an office environment during an 8-hour shift.

• Capability to drive for long periods and travel domestically or internationally by air as necessary.

• Ability to lift and carry up to 50 pounds unaided.

• Manual dexterity and visual acuity to handle machine parts and observe fine details.

🏝️ Benefits

• Opportunities for overtime.

• Complimentary individual healthcare; employer covers 97–100% of premiums on the most economical HDHP.

• 100% employer-funded Short-Term and Long-Term Disability Insurance.

• Fully employer-paid life insurance coverage.

• Over 3 weeks of paid vacation, sick, and personal time combined from day one.

• Increased PTO milestones after 5 and 10 years of service.

• 10 paid company holidays.

• Up to $7,000 in annual tuition reimbursement.

• College scholarship programs for dependents of QVI employees.

• 5% company match on 401(k).

• Annual discretionary bonuses for non-commissioned positions.

• $1,500 referral bonuses.

• Complimentary on-site electric vehicle charging stations.

• Cash reimbursement for purchasing a qualified electric vehicle.