Field Service Engineer

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Receive and interpret service dispatch instructions that detail the product, customer, issue, and expected timeline.

• Reach out to customers to verify service specifics, location, and expected arrival time.

• Organize and schedule travel arrangements.

• Arrive at the site equipped with both company-provided and personal tools.

• Install, calibrate, troubleshoot, and repair QVI metrology products.

• Maintain communication with QVS headquarters and customers regarding service progress and requirements.

• Complete service calls and generate service reports, logs, and expense reports in accordance with QVS policies and documentation standards.

• Recognize potential product upgrade opportunities during on-site visits.

• Collaborate with the home office to relay product upgrade leads.

• Assess training needs based on customer products and proactively communicate these to the manager.

• Support QVI brands such as OGP, CCP, and VIEW.

• Travel approximately 95% domestically during weekdays, with occasional international travel.

⛳️ Requirements

• A 2-year degree in engineering, technology, or physics is required, or 4 years of equivalent related work experience or military service in place of a degree.

• At least 2 years of hands-on technical field service experience or equivalent military experience in calibration, diagnosis, and repair of complex systems.

• Strong mechanical and electrical aptitude.

• Experience with dial indicators, calipers, multimeters, precision levels, and related tools.

• Proficient math skills and understanding of standard units and conversions.

• Capability to work with micrometers, micro-inches, micro-radians, arc-seconds, and similar measurements.

• Ability to read and interpret mechanical and electrical schematics, specifications, and manuals.

• Experience with computer systems and controllers.

• Familiarity with control systems and an ability to diagnose complex hardware/software interactions.

• Self-sufficient and resourceful when working independently.

• Quick adaptability in a fast-paced environment with shifting priorities.

• Proficient in communicating technical information clearly and professionally to customers.

• Endurance for full-time travel assignments.

• Exceptional attention to detail.

• Physical fitness and flexibility to maneuver around, underneath, and within QVI products.

• Capacity to sit for extended durations during an 8-hour shift.

• Ability to drive for long periods and travel domestically or internationally as required.

• Capability to lift and carry up to 50 pounds unaided.

• Manual dexterity and visual acuity for working with machine components and observing fine details.

• Preferably located within one hour of an airport.

• Competence to safely navigate flat surfaces, stairs, ladders, and various customer sites.

• Ability to walk long distances as necessary.

🏝️ Benefits

• Free individual healthcare, with the employer covering 97–100% of premiums on the most economical HDHP.

• 100% employer-funded short-term and long-term disability insurance.

• Fully employer-sponsored life insurance.

• More than 3 weeks of combined paid vacation, sick, and personal time starting from day one.

• Additional paid time off after 5-year and 10-year work anniversaries.

• 10 paid company holidays.

• Up to $7,000 in annual tuition reimbursement.

• College scholarship programs available for employees' children.

• 5% employer match on 401(k) contributions.

• Annual discretionary bonuses for non-commission-based positions.

• $1,500 rewards for employee referrals.

• Complimentary on-site electric vehicle charging stations.

• Cash reimbursement for purchasing a qualified electric vehicle.