Field Service Engineer 2

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Deliver prompt onsite technical support to customers, Field Applications Scientists/Specialists, and Territory Account Managers.

• Install, upgrade, repair, and maintain instrument systems within the designated territory.

• Keep service and training manuals, Field Service Bulletins, and SOPs up to date.

• Enable remote access to customer instrumentation.

• Offer technical assistance to customers, junior engineers, colleagues, and contractors.

• Organize and prioritize service requests while determining the most effective intervention method.

• Manage service-parts inventory levels and ensure control accuracy to facilitate first-time fixes.

• Collaborate with sales and marketing regarding new system placements, lead generation, upgrades, and contract renewals.

• Build and sustain relationships with key customers and the existing customer base.

• Complete administrative duties and adhere to business regulations.

• Utilize knowledge while operating in regulated environments.

⛳️ Requirements

• Candidates must live within the Kansas City metropolitan area (Missouri or Kansas) and be prepared to travel as needed to neighboring states, including Iowa, Nebraska, and Oklahoma.

• A minimum of two years of relevant Field Service experience is required.

• Capability to function as an independent contributor as well as a collaborative team member.

• Demonstrated problem-solving skills.

• Excellent verbal and written communication abilities.

• Experience with optical alignments, robotics, electrical/electronics, and mechanical systems.

• Knowledge of genomics, sequencing applications, and bioinformatics is preferred.

• Basic understanding of general lab best practices and safety protocols.

• Proven ability to address customer concerns while fostering positive customer relations.

• Ability to thrive in a fast-paced, rapidly evolving environment and maintain composure under pressure.

• Willingness to travel up to 70% of the time.

• Bachelor’s degree in Electrical/Electronic Engineering, Mechanical Engineering, or a related field with experience in the biotechnology/biomedical sector, or relevant military experience.

• Must not require visa sponsorship.

🏝️ Benefits

• Variable cash programs (bonus or commission).

• Equity opportunities for eligible positions.

• Access to genomics sequencing.

• Family planning benefits.

• Comprehensive health, dental, and vision benefits.

• Retirement benefits.

• Paid time off.

• Employee Resource Groups providing career development experiences, cultural awareness, and social responsibility opportunities.