Field Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily service operations to ensure that services are effectively scheduled, completed, and invoiced.

• Generate and distribute purchase orders to external contractors.

• Guide administrative staff in scheduling the appropriate personnel and equipment.

• Input orders received via email or phone into the company ERP system.

• Prepare specialized quotes as necessary and coordinate with Legrand and third-party service providers.

• Address customer service concerns, monitor orders, and provide technical support related to services.

• Confirm on-site service dates and gather on-site requirements prior to the commencement of work.

• Handle general administrative responsibilities.

• Collaborate with various departments and maintain pertinent business knowledge.

• Oversee Load Bank rental fleet inventory and manage the scheduling of shipments and pickups.

• Execute additional responsibilities related to the position as assigned.

⛳️ Requirements

• Associate degree preferred or equivalent experience.

• Three to five years of experience in a technical customer service position.

• Proficiency in Microsoft Office Suite.

• Prior experience with an ERP system is advantageous.

• Experience with Salesforce or scheduling software is beneficial.

• Exceptional attention to detail and accuracy.

• Understanding of customer service principles and processes.

• Familiarity with word processing, spreadsheet applications, file and record management, and office procedures.

• Basic bookkeeping and financial skills.

• Capacity to meet deadlines and manage time effectively.

• Strong critical thinking, logic, and sound judgment abilities.

• Capability to establish and maintain interpersonal relationships.

• Availability to collaborate with clients and technicians during standard business hours.

• Ability to sit for extended periods.

• Ability to occasionally lift or move items weighing up to 25 lbs.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage.

• Generous employer 401K matching.

• Paid time off (PTO).

• Holiday compensation.

• Short-term disability benefits.

• Long-term disability benefits.

• Above-average paid maternity and parental leave.

• Bonus opportunities in line with the Company’s incentive programs.

• Paid time off for volunteering.

• Access to an Employee Resource Group network.

• Potential eligibility for overtime.