Field Representative Lead

This is a fully remote position, open to applicants in Tennessee, +1 more state.

📋 Description

• Oversee and coordinate the daily scheduling of field representatives

• Assign, modify, and uphold schedules to guarantee coverage for necessary shifts and tasks

• Monitor staffing levels to identify scheduling gaps or potential coverage issues

• Address callouts, changes in availability, and last-minute adjustments

• Ensure that assigned jobs are scheduled within the required timeframes, generally within 48 hours

• Balance workload distribution according to availability, skill set, location, and client needs

• Keep accurate schedules updated in Salesforce, Teams, and other scheduling platforms

• Make real-time adjustments to schedules for client changes, callouts, reassignments, or urgent requests

• Assist in coverage planning for open markets

• Optimize routes and schedules to minimize travel time and mileage

• Communicate assignments, schedule modifications, and updates to representatives

• Act as a point of contact for inquiries and issues related to scheduling

• Collaborate with Market Leads and Shared Services leadership

• Ensure representatives are responsive and acknowledge their assigned jobs

• Serve as a liaison between scheduling, field teams, and cross-functional partners

• Utilize Dialpad, MS Teams, Salesforce, Airtable, Workday, and Microsoft Office for schedule and data management

• Maintain accurate, up-to-date, and documented scheduling information

• Support data entry and maintenance for scheduling and staffing

• Monitor hiring areas and ongoing staffing requirements

• Identify trends in scheduling gaps, workload volumes, and coverage obstacles

• Highlight recurring staffing issues and risks to leadership

• Assist in developing standardized scheduling workflows and guidelines

• Provide administrative support concerning scheduling, workflow changes, and representative coordination

• Aid in creating scheduling reports, tracking, and updates

• Identify opportunities to enhance scheduling processes

⛳️ Requirements

• Exceptional organizational and time-management abilities with a knack for effective prioritization

• Strong written and verbal communication skills

• High attention to detail paired with a proactive problem-solving approach

• Capacity to work independently and manage responsibilities in a remote setting

• Comfort in using various software platforms and tools concurrently

• Basic to intermediate computer skills

• Experience or eagerness to learn Dialpad, Salesforce, Airtable, Workday, and Microsoft Office Suite (Outlook, Excel, Teams)

• Previous experience in scheduling, dispatch, workforce coordination, or administrative support

• Familiarity with supporting remote or field-based teams

• Experience in high-volume scheduling environments is advantageous

• Capability to work from home independently and reliably

• Full-time availability, strictly adhering to assigned shift hours

• Ability to monitor, adjust, and manage schedules based on staffing gaps and operational needs

• Reliable internet connection and a dedicated workspace

🏝️ Benefits

• Enjoy a competitive hourly wage, paid weekly

• Work remotely from the comfort of your home

• Health, Dental, and Vision benefits

• 401K Program with matching contributions

• Paid Time Off

• Paid Holidays

• $30 Mobile Reimbursement

• Scholarship opportunities for employees and their immediate family members

• Employee Assistance Program

• Leadership Development Program

• Special pricing for employees when working with multiple clients

• Long-term career advancement options

• Opportunities for personal development

• Professional stretch assignments