Field Property Adjuster

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Conduct thorough investigations and evaluations of homeowners' property claims from initiation to resolution.

• Verify loss details, establish coverage, evaluate damages, and negotiate settlements within the designated authority.

• Oversee the complete lifecycle of claims, encompassing supplements, Additional Living Expense (ALE) claims, contents, and personal property losses.

• Collaborate effectively with customers, contractors, and other stakeholders to ensure accurate and efficient claims handling.

• Provide outstanding customer service through clear, timely communication.

• Keep customers informed and supported throughout the entire claims process.

• Generate damage estimates for complex first-party homeowner losses.

• Foster relationships with both internal and external customers.

• Interpret regulatory compliance and uphold fair claims practices.

• Negotiate settlements, process settlement payments, and maintain documentation in complex files.

• Apply policy interpretations across various company-written policy types.

• Assist leadership with both formal and informal training initiatives.

• Suggest process enhancements.

• No supervisory responsibilities involved.

⛳️ Requirements

• Proven experience as a Field Property Adjuster.

• Ideally based in the central or eastern regions of Massachusetts.

• Proficient in Xactimate software.

• Strong background in claims management, including supplements, Additional Living Expense (ALE), contents, and full claim ownership.

• Excellent organizational capabilities.

• Proactive mindset.

• Exceptional customer service skills.

• Capacity to thrive in a fast-paced environment.

• Experience managing claims in both field and desk environments is highly desirable.

• Active adjuster license or a qualifying license for reciprocity in relevant states is strongly preferred.

• Must have authorization to work in the United States.

• Individuals with an active insurance license must terminate all current appointments before onboarding and are prohibited from holding outside appointments during employment.

• Applicants with a resident producer license are required to surrender that license when directed by the licensing team.

• Must have a dedicated, distraction-free home workspace.

• Reliable internet connection with minimum speeds of 50 MB download and 5 MB upload is required.

🏝️ Benefits

• Eligibility for a $1,000 Licensing Sign-on Bonus for applicable active licenses.

• Comprehensive technology package including laptop, monitors, headset, keyboard, and mouse.

• Monthly reimbursement for connectivity to help offset internet expenses for employees eligible for remote work.

• Flexible remote work arrangement.

• Commitment to equal opportunity employment and provision of accommodation assistance.