Field Ops Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead field operations teams to achieve daily performance objectives and surpass customer expectations.

• Collaborate with supervisors and technicians in the field, offering support, guidance, and coaching.

• Recruit, train, and cultivate a high-performing team while establishing personalized development pathways.

• Oversee, evaluate, and review installation, maintenance, and repair activities to ensure quality and efficiency.

• Provide and uphold a safe working environment, ensuring safety equipment, functional tools, and adherence to safety regulations.

• Assist in resolving complex customer issues and take part in addressing escalated technical problems.

• Ensure that network outages are promptly addressed and that repairs comply with company and regulatory standards.

• Engage in city meetings, local industry gatherings, and other community initiatives.

• Manage contractor usage effectively.

• Control budgets, prepare CIRs, and process P&L and purchase orders.

• Carry out additional responsibilities that align with the company’s Purpose, Brand Principles, and Organizational Values.

⛳️ Requirements

• Minimum of four years of experience leading a technical operations team within the telecommunications sector.

• Strong understanding of the maintenance and operation of fiber-optic networks.

• Familiarity with sales and marketing, engineering, and accounting practices.

• Continued education beyond high school is preferred; an Associate degree is beneficial, and a Bachelor’s degree is even better.

• Strong technical aptitude with the capability to keep up with product advancements.

• Knowledge of FCC regulations, testing procedures, and documentation standards.

• Outstanding leadership, time management, and project management abilities.

• Exceptional verbal and written communication skills.

• Flexibility to work varied schedules and in adverse weather conditions.

• Proficient in Microsoft Teams, Power BI, and MS Excel.

• Valid driver’s license and a clean driving record for travel to various systems and meetings with field technicians.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your first day!

• Life insurance (for self, spouse, and children).

• Paid time off including vacation, holidays, and personal/sick days.

• 401(k) with a 100% company match (matching program starts on your first day of service, up to 5% of eligible compensation).

• Group Legal plan with Identity Theft Protection.

• Tuition reimbursement available (up to $5,250 in the first year).

• Monthly allowance of up to seventy-five dollars toward cable and internet services.

• Annual community support contributions to various organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for advancement.

• Collaborative work environment.