Field Operations Technician – National Accounts

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Travel to project sites to facilitate installation tasks, head-end terminations, system startup, and commissioning efforts.

• Assist in verifying system functionality to ensure installations align with project specifications and customer expectations.

• Keep precise system documentation, test outcomes, and project records.

• Collaborate with Engineering and Advanced Integration teams to aid in system deployment and commissioning activities.

• Evaluate site conditions, installation quality, project risks, and overall readiness.

• Oversee installation progress and confirm adherence to project standards and best practices.

• Identify opportunities for enhancing efficiency, quality, and consistency of execution across sites.

• Communicate field observations and emerging risks to project stakeholders.

• Provide guidance and support to technicians, subcontractors, and trade partners.

• Ensure compliance with company standards, project specifications, and installation requirements.

• Foster alignment on project milestones, priorities, and execution expectations.

• Assist Site Leads and subcontractors with field coordination and project delivery efforts.

• Work with Project Managers concerning field conditions that may impact scope, schedule, or budget.

• Coordinate with general contractors, clients, and trade partners regarding site access, logistics, and work planning.

• Support multiple active projects concurrently while maintaining communication and follow-through.

• Facilitate coordination between field teams, commissioning resources, and project stakeholders.

• Verify that systems, documentation, and site conditions are ready for commissioning and customer turnover.

• Assist in project closeout activities and final acceptance procedures.

• Track recurring field observations and suggest process improvements.

• Share best practices and lessons learned across projects.

• Report to the Account Project Manager and collaborate with Site Leads, Construction Managers, commissioning and integration leads, Advanced Integration, Engineering, Sales, customers, and general contractors.

⛳️ Requirements

• 5 to 7 years of experience in physical and electronic security systems.

• Working knowledge of enterprise access control systems is required.

• Hands-on experience with Mercury-based access control platforms is essential.

• Comprehensive understanding of electronic security system components and installation practices.

• Strong capability to support field execution and project delivery across multiple locations.

• Excellent verbal and written communication skills.

• Experience with turnstile systems.

• Ability to work independently as well as within cross-functional teams.

• Exceptional attention to detail and strong organizational skills.

• Proven capability to perform effectively in fast-paced environments with competing priorities.

• Willingness to travel throughout the United States up to 75%.

• Background in electronic security, field operations, construction management, or technical project execution.

• Experience managing or supporting multiple job sites simultaneously.

• Experience leading commissioning, startup, and system acceptance activities.

• Proficiency with Microsoft Outlook, Word, Excel, and other related business applications.

• Ability to read and interpret construction drawings, specifications, and technical documents.

• Commitment to safety, quality, and customer satisfaction.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Engaging team culture and collaborative work environment.