Field Operations Manager – Kitchen

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Assist operations associates and operational functions including sales, order processing, estimating, purchasing, logistics, people management and development, and customer service.

• Formulate and execute sales strategies to achieve the company's revenue objectives.

• Assess market trends and developments to pinpoint growth opportunities.

• Monitor and evaluate sales data to identify improvement areas.

• Lead and develop the sales team to enhance productivity and employee engagement.

• Collaborate with marketing and operations to ensure effective communication and coordination.

• Design and implement sales training programs for employees and store associates.

• Generate sales reports and present insights and recommendations to senior management.

• Develop and oversee the sales budget to achieve financial targets.

• Analyze daily business operations and long-term strategies.

• Supervise operations and ensure that necessary supplies and materials are ordered for each job.

• Work with business teams to keep schedules updated and aligned with available installation teams.

• Review jobs with Sales, Design, Purchasing, and Scheduling teams to confirm materials and manpower.

• Evaluate, document, and design business processes to ensure service performance and financial viability.

• Foster relationships with customers and internal business units.

• Conduct daily and weekly team meetings to meet project deadlines and margin goals.

• Act as the primary point of contact for customer concerns, escalations, and liability claims.

• Mentor and train the team to guarantee job documents are complete and accurate.

⛳️ Requirements

• Strong technical skills with the ability to utilize technology in work processes.

• Familiarity with the construction industry.

• Professional verbal and written communication abilities.

• Capability to negotiate agreements between parties with differing viewpoints.

• Strong organizational and time management skills.

• Ability to thrive in a fast-paced environment while consistently meeting deadlines.

• Competence in anticipating, identifying, and resolving issues in a timely and constructive manner.

• Ownership of responsibilities and effective handling of interpersonal relationships.

• Knowledge of industry principles, procedures, and best practices.

• Excellent managerial, supervisory, and/or leadership capabilities.

• Ability to develop and inspire others.

• Strong strategic thinking skills with a proven record of creating and implementing plans in high-growth, dynamic settings.

• Strong analytical and interpersonal communication abilities.

• Proficiency in Microsoft Office Suite and advanced Excel skills.

• Minimum of five years of relevant experience and/or training, or a comparable combination of education and experience.

• Experience with P&L responsibility.

• Proven success in managing branch operations and as a team leader.

• Interpersonal skills to cultivate and maintain professional relationships with builders, vendors, subordinates, and colleagues.

• Ability to proactively identify, analyze, address, and resolve problems, conflicts, and issues.

• Sound judgment and ability to articulate reasoning behind decisions.

• Capacity to involve relevant individuals in decision-making processes and make timely decisions.

• Strong organizational skills for tracking information related to ordering and production processes.

• Basic knowledge of internet, inventory, project management, and order processing systems.

• Bachelor’s or master’s degree in business administration or a related field.

• Over 10 years of experience in sales management, preferably within the interior construction industry.

• Minimum of 3 years in residential kitchen design remodeling (Preferred).

• Minimum of 3 years in project management (Preferred).

🏝️ Benefits

• Opportunities for internal advancement.

• Comprehensive benefits package.

• Emphasis on a healthy work-life balance.

• A workplace that values diversity and teamwork.

• Commitment to employee dignity and respect.

• Sales training programs available for employees and store associates.