Field Operations Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Supervise the creation of proposals, bids, quotations, and various customer-facing documents related to products and services.

• Identify and onboard new electrical contractors.

• Coordinate internal resources and third-party vendors to ensure the execution of multiple projects.

• Collaborate with Procurement leaders to evaluate vendors, negotiate pricing, and resolve product or service issues.

• Oversee project scope, timelines, and budgets utilizing appropriate verification methods.

• Lead and manage ESS Field Service Technicians to ensure safe and efficient customer service while meeting service level agreements (SLAs).

• Assist in resource planning and review daily schedules for technicians.

• Manage the service partner network through recruitment, training, quality control, and audits.

• Conduct technical work, including on-the-job training and complex Level 2 technical tasks.

• Act as the first point of escalation for field service technicians and service partners.

• Work in collaboration with Sales, Business Operations, Field Operations, Procurement, customers, and stakeholders to enhance and optimize ESS services.

• Report directly to the Director of ESS Field Services.

⛳️ Requirements

• A minimum of 5 years of experience in a Field Service technical role.

• At least 1 year of experience in a leadership position is preferred.

• Experience in the renewables sector is preferred.

• Technical background in power electronics or a related field.

• Knowledge of electrical safe work practices.

• Ability to adhere to OSHA Standards.

• Strong leadership, independent thinking, organizational, planning, analytical, and problem-solving abilities.

• Excellent verbal, written, and presentation communication skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, TEAMS, etc.) is required.

• Experience with Salesforce, CRMs, or other Field Service Management platforms is preferred.

• Comfortable working outdoors and on job sites in public settings.

🏝️ Benefits

• Performance and referral bonuses.

• Production incentives.

• Tool/equipment and fuel stipends.

• Company vehicle.

• Per diem.

• Health insurance.

• Life insurance.

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• HSA option.

• Paid time off.

• Paid vacation.

• Paid holidays.

• 401(k) with employer match.

• Tuition reimbursement.

• Professional development courses and training.

• Company phone, laptop, or tablet.

• Necessary tools and safety equipment.

• Opportunities for growth.

• Family-friendly and innovative culture.